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WO-01353113 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Dantari Inc — 1290 Rancho Conejo Blvd Ste 103, THOUSAND OAKS CA, 91320

Feb 20, 2026 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 24, 2026
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 20, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 0
Feb 20 → Feb 24 Assigned ▶ Running 2 2
Feb 24 → Feb 25 Scheduled ▶ Running 1 3
Feb 25 → Feb 25 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.5d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
1.3 days
Billing
0.0 days
Created: Feb 20, 2026 Due: Feb 24, 2026 (9 days overdue)
📅
4.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570504
6008473708
Closed
28R SYS-LC-1260 Repair Holmium Oxide Test and filter test failed
Priority
High
Origin
Web
Reason
New Case
Contact
Bob Lamm
Owner
Leona Coonrod
Created
Feb 20, 2026
Work Orders from this Case (1)
WO-01353113 (current) Ready to Bill
Repair • Hermilo Solano
Created: Feb 20, 2026 • Closed: Feb 25, 2026
On Track
Ready to Bill • 12 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02-25-HSolano- "Travel From Site" is in another Work-Order WO-01324467. Please assign to Hermilo Solano ARP to site is 77 miles. Zone 2
🔧 Work Performed
Replaced the Holmium Oxide motor, filter and Deuterium Lamp. The Detector tests were conducted again, and all tests passed, including Holmium Oxide and Filter test. The wavelength was recalibrated.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260 Repair Holmium Oxide Test and filter test failed
📄 Description
Agilent - G1365CR Cert Pre-Own 1200/1260 Multiple Wave Detector
📞 Call Description
FEB 2026 LC REPAIR

Timeline

📞
Case Linked Feb 20, 10:51 AM
Case Number: 00570504
Subject: 6008473708
Status: Closed
📋
▶
3 Work Order Created Feb 20, 3:19 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
👷
Technician Assigned by Michael Burris Feb 20, 4:00 PM
Technician: Hermilo Solano
⏳ 2.0 business days
👷
Technician Assigned by Michael Burris Feb 23, 10:47 AM
Technician: a0hVU000000HkpeYAC, Hermilo Solano
🗓️
▶
2 Status: Scheduled Feb 23, 7:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-26T16:00:00.000+0000
⏳ 2.6 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 25, 12:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 17h
⏱️
▶
2 5x Labor Added Feb 25, 5:14 PM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Hermilo Solano Feb 25, 5:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 58m
🏁
Status: Closed by Hermilo Solano Feb 25, 11:03 PM
From: Completed
To: Closed
Duration in Previous: 5h 23m
⏳ 1.2 business days
📄
▶
2 Status: Ready to Bill Feb 27, 1:00 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4m, 0m

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00570504
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Repair
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 26, 11:00 AM
Created
Feb 20, 3:19 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03119902 Labor Open 2 $0.00 Feb 25, 5:14 PM
WL-03119904 Travel Open 78 $359.00 Feb 25, 5:14 PM
WL-03119905 Parts Open 1 $0.00 Feb 25, 5:14 PM
WL-03119906 Parts Open 1 $0.00 Feb 25, 5:14 PM
WL-03119907 Parts Open 1 $0.00 Feb 25, 5:14 PM
WL-03119908 Labor Open 2 $228.00 Feb 25, 5:15 PM

Details