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WO-01353299 ↗ ServiceMax

Valleygate Dental Surgery Center of Charlotte • Misc. Inspection • P5

📍 Valleygate Dental Surgery Center of Charlotte — 8415 Medical Plaza Dr., Charlotte NC, 28262

Feb 23, 2026 → Mar 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 2, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 4, 2026
7 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
Created: Feb 23, 2026 Completed: Mar 4, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 5
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 5
Feb 23 → Feb 23 Assigned ▶ Running 0 0 / 5
Feb 23 → Mar 4 Scheduled ▶ Running 7 7 / 5
Mar 4 → Mar 4 Tech On Site ▶ Running 0 7 / 5
Dispatch 0.0d
Coordinators 7.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Created: Feb 23, 2026 Due: Mar 2, 2026 Completed: Mar 4, 2026 (1 days late)
📅
7.0 days Total Age
⏱️
6.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569986
emailed customer for equipment info 2/19
Closed
Inspection: New Miscellaneous Equipment Inspection New equipment https://www.ebiotrack.com/inspection.php?iid=33197 VG CLT-Monitor Inspection Mindray patient monitor Model: ePM 10A Serial #: AK1-29001821
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Santana
Owner
Jessica Sells
Created
Feb 19, 2026
Work Orders from this Case (1)
WO-01353299 (current) Closed
Misc. Inspection • Eric Colon
Created: Feb 23, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Closed • 9 days old
🚨
Primary Delay 6.7 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 MOwens Megan replied back that this misc inspection can be completed on the same day as the annual on 3/3.

2/23 MOwens Sent email to Megan asking if she want ed to do this misc inspection along with the annual inspection that is scheduled on 3/3.

🔧 Work Performed
3/3/26- EColon- Inspection completed during annual inspection. Inspection complete
🔍 Technician Findings
misc inspection
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection New equipment https://www.ebiotrack.com/inspection.php?iid=33197 VG CLT-Monitor Inspection Mindray patient monitor Model: ePM 10A Serial #: AK1-29001821

Timeline

📞
Case Linked Feb 19, 8:42 AM
Case Number: 00569986
Subject: emailed customer for equipment info 2/19
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 23, 1:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 23, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
🗓️
▶
2 Status: Scheduled Feb 23, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-03T19:30:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 3x Labor Added Mar 3, 9:39 PM
3x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 8d 5h, 0m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

📞
Case 00569986
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Mar 3, 2:30 PM
Created
Feb 23, 1:55 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03129035 Labor Open 0.25 $37.25 Mar 3, 9:39 PM
WL-03129036 Labor Open 2.5 $372.50 Mar 3, 9:39 PM
WL-03129037 Travel Open 104 - Mar 3, 9:39 PM

Details