customer has key
device issue:
both screens black
LEDs working
customer has plugged in back in and not working
Use this password to access the kiosk: C9MKY9YH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/25/26 AJinerson - Give to EMSAR tech for Mon. 3/2 per tech sup confirmed via teams chat.
2/24/26 AJinerson - Checking w/ tech sup on how to proceed due to local tech not available until 3/2 due to working on GCX project.
🔧Work Performed
The PC was not used since the kiosk was operational and another tech replaced the PC a week ago. This store needs better access points installed or a cell modem for the Higi instead of wifi due to poor connectivity issues which is likely responsible for the frequent service calls by the customer. This store/kiosk needs to be escalated for a more permanent solution to this ongoing problem.
🔍Technician Findings
Kiosk was functional on arrival.
⚠️Problem Description
customer has key
device issue:
both screens black
LEDs working
customer has plugged in back in and not working
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Use this password to access the kiosk: C9MKY9YH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +13219393106
Completed Feb 23, 2026
device issue:
both screens black
LEDs working
customer has plugged in back in and not working