Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk :AY*L74XA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Reinstalled original PC and now unit is saying currently unavailable.
Needs new PC and BP kit.
🔍Technician Findings
New PC was not functioning after being installed. Called L2 and they advised to put original PC back in.
⚠️Problem Description
Per Travis, Bottom screen says no sync, top is blank. They have rebooted with no change. They have a key.
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps. Part will be shipped next day air to tech's home address.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts."
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk :AY*L74XA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a 4G Installed and Storm Key pad
📞
Call
Completed Mar 2, 2026
Will need a new PC. PC that was sent has disc boot error.
📋
Outbound to +12317447610
Completed Feb 24, 2026
Per Travis, Bottom screen says no sync, top is blank. They have rebooted with no change. They have a key.