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WO-01353566 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 1713 — 750 Winfield Dunn Parkway Suite 100, Sevierville TN, 37876

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Mar 2, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 4
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 4
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 4
Feb 24 → Feb 24 Scheduled ▶ Running 0 0 / 4
Feb 24 → Feb 24 Tech On Site ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.7d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.7 days
Billing
1.0 days
Created: Feb 24, 2026 Due: Mar 2, 2026 Completed: Feb 25, 2026 (5 days early)
📅
0.8 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571533
Urgent truck stock
Closed
Need to get a WO for truck stock tower LEDs light do PM WO1332100. Thanks Praelow Cameron
Priority
High
Origin
Email
Reason
New Case
Contact
Praelow Cameron
Owner
Leona Coonrod
Created
Feb 24, 2026
Work Orders from this Case (1)
WO-01353566 (current) Invoiced
Repair • Praelow Cameron
Created: Feb 24, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Praelow Cameron
🔧 Work Performed
2/24/26 PC- Truck Stock Technician Findings upon arrival: Found unit fully functional with bad tower LED light. Actions Taken/Work Performed: Replaced tower LED light. Final Resolution: Unit passed all function test.
🔍 Technician Findings
2/24/26 PC- Truck Stock Technician Findings upon arrival: Found unit fully functional with bad tower LED light. Actions Taken/Work Performed: Replaced tower LED light. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Need to get a WO for truck stock tower LEDs light do PM WO1332100. Thanks Praelow Cameron
📄 Description
Merge KMY Kiosk

Timeline

📞
Case Linked Feb 24, 2:47 PM
Case Number: 00571533
Subject: Urgent truck stock
Status: Closed
📋
▶
2 Work Order Created Feb 24, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 24, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
📅
▶
2 Dispatch Scheduled Feb 24, 3:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Matthew Bateman
From: Assigned, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 5m, 0m
✔️
Status: Completed by Praelow Cameron Feb 24, 3:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 23m
⏱️
▶
2 5x Labor Added Feb 24, 9:05 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 5h 19m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 1, 8:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00571533
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Praelow Cameron
Scheduled
Feb 24, 5:00 PM
Created
Feb 24, 3:03 PM
Invoice #
SM-255293

Work Details (5)

Name Type Status Qty Amount Date
WL-03118690 Labor Open 0.75 $0.00 Feb 24, 9:05 PM
WL-03118691 Labor Open 4 $0.00 Feb 24, 9:05 PM
WL-03118692 Expenses Open 1 $0.00 Feb 24, 9:05 PM
WL-03118693 Travel Open 215 $0.00 Feb 24, 9:05 PM
WL-03118694 Parts Open 1 $0.00 Feb 24, 9:05 PM

Details