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WO-01353603 ↗ ServiceMax

Bartels Busack Pet Hosp Resort Spa • Removal • PC

📍 Bartels Busack Pet Hosp Resort Spa — 6270 State Rd, Parma OH, 44134

Feb 24, 2026 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✓ SLA Met (4 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 24, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0
Feb 24 → Feb 25 Assigned ▶ Running 1 1
Feb 25 → Mar 2 Scheduled ▶ Running 3 4
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Created: Feb 24, 2026 Due: Mar 6, 2026 Completed: Mar 2, 2026 (4 days early)
📅
4.2 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557037
x-ray removal needed
Closed
Q-00032736 Existing X-Ray needs to be removed. This will be completed at the same time as the Midmark Installation on WO-01326950
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Busack
Owner
Shelby Robinson
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01353603 (current) Closed
Removal • Brandon Green
Created: Feb 24, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Closed • 8 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/2026 CRamen spoke with Karen and she requested next week Monday or Wednesday. Scheduled Monday 3/2/2026 with tech arrival between 8-10am. Call logged on WO-01326950


2/24/2026 CRamen assigned to BGreen and awaiting WO-01326950 currently in L2 Review for delivery shipped out on 2/6/2026 Removal/Install X-Ray

🔧 Work Performed
removal of old xray unit completed
🔍 Technician Findings
removal of old xray unit
⚠️ Problem Description
Q-00032736 Existing X-Ray needs to be removed. This will be completed at the same time as the Midmark Installation on WO-01326950

Timeline

📞
Case Linked Jan 8, 9:31 AM
Case Number: 00557037
Subject: x-ray removal needed
Status: Closed
🚨 32.0 business days
📋
▶
2 Work Order Created Feb 24, 5:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 24, 6:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
📅
▶
2 Dispatch Scheduled Feb 25, 8:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 14h 41m
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Mar 2, 5:58 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled
To: Completed
Duration in Previous: 5d 9h
🏁
Status: Closed by Brandon Green Mar 2, 6:03 PM
From: Completed
To: Closed
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00557037
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Removal
Branch
N/A
Technician
Brandon Green
Scheduled
Mar 2, 9:00 AM
Created
Feb 24, 5:20 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03126827 Labor Open 1.5 $195.00 Mar 2, 5:58 PM
WL-03126828 Labor Open 1.5 $223.50 Mar 2, 5:58 PM
WL-03126829 Labor Open 1.5 $195.00 Mar 2, 5:58 PM
WL-03126830 Travel Open 85 $124.10 Mar 2, 5:58 PM
WL-03126831 Travel Open 85 $0.00 Mar 2, 5:58 PM

Details