https://www.ebiotrack.com/workorder.php?wo=71942
Q-00032776
Lift went down and would not go back up or down.
22110923412
The technician will need to evaluate the unit and determine if parts are needed for repairs.
3/2, dhope, found outer barrier hardware loose, causing lift to fail,...
⚠️Problem Description
https://www.ebiotrack.com/workorder.php?wo=71942
Q-00032776
Lift went down and would not go back up or down.
22110923412
The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄Description
Braun NCL Century Series Lift
📧
Email:RE: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01353798
Completed Feb 25, 2026
From: JMorillo@rocklandarc.org
To: ksmith@emsar.com
Hi Kourtney
Yes Monday March 2nd works. Thanks
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 25, 2026 1:00 PM
To: Johanna Morillo <JMorillo@rocklandarc.org>
Subject: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01353798
CAUTION: This email originated from outside of The Arc Rockland. Do not click links or open attachments unless you recognize the sender and have confirmed the
📧
Email: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01353798
Completed Feb 25, 2026
To: jmorillo@rocklandarc.org
CC:
BCC:
Attachment: --none--
Subject: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01353798
Body:
Hi Johanna,
We received the request for service on your lift.
Would Monday, March 2nd work for the technician to come onsite and service the unit?
Lift went down and would not go back up or down.
22110923412
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW
📅
WO-01353798 - Evaluation - NCL Century Series Lift - Congers - ARC OF ROCKLAND - 70 North Harrison Avenue
Mar 2, 2026 9:00am – 10:00am
Work Order: WO-01353798
Account: ARC OF ROCKLAND
Customer Case Number: LIC PLATE # - KAR-4013
Location: ARC OF ROCKLAND - 70 North Harrison Avenue
Address: 70 North Harrison Avenue, Congers, NY 10920
Manufacturer: Braun
Model #: NCL Century Series Lift
Serial #: 22110923412
Contact Name: Johanna Mor
Timeline
📞
Case Linked Feb 24, 1:34 PM
Case Number:00571447
Subject:not in EBT
Status:Closed
📋
▶
2
Work Order Created Feb 25, 12:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 25, 12:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:26m
🗓️
▶
2
Status: Scheduled Feb 25, 1:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T14:00:00.000+0000
⏳4.0 business days
✔️
▶
2
Status: Completed Mar 2, 4:34 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.75, 0.98333333333333, 25
🏁
Status: Closed by Darrell HopeMar 2, 4:40 PM
From:Completed
To:Closed
Duration in Previous:5m
Bottlenecks
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)