3/3/26 AJinerson - Received call back from Laura confirming tech visit for today, 3/3 between 2pm-3pm (CST)
POC onsite: Lab tech - Jennia
Arrival instructions: They have 2 PCS needing serviced, not just 1. They have an A1C Machine and a Glucose machine. Please service both.
3/3/26 AJinerson - Called site 2nd time to schedule service and offer tech visit today, 3/3. Left 2nd VM for Laura regarding scheduling tech visit.
3/2/26 AJinerson - Call logged on WO-01353823. Called to schedule new misc. inspection service visits.
WO-01353823
WO-01353823
Left VM for Laura Maurice/site regarding scheduling tech visit for service.
🔧Work Performed
3/3 Jason - Misc. Inspection Complete - Performed inspection on 2 devices. All devices passed inspection and were added to the system. Placed all devices into service.
🔍Technician Findings
Located the devices that needed to be inspected and added them to the inspection.
⚠️Problem Description
Inspection: New Miscellaneous Equipment Inspection
new equipment A1C
https://www.ebiotrack.com/inspection.php?iid=33232
📋
Inbound from Unknown
Completed Mar 3, 2026
3/3/26 AJinerson - Received call back from Laura confirming tech visit for today, 3/3 between 2pm-3pm (CST)
POC onsite: Lab tech - Jennia
Arrival instructions: They have 2 PCS needing serviced, not just 1. They have an A1C Machine and a Glucose machine. Please service both.
📋
Outbound to +12284639666
Completed Mar 3, 2026
3/3/26 AJinerson - Called site 2nd time to schedule service and offer tech visit today, 3/3. Left 2nd VM for Laura regarding scheduling tech visit.
📋
Outbound to +12284639666
Completed Mar 2, 2026
3/2/26 AJinerson - Call logged on WO-01353823. Called to schedule new misc. inspection service visits.
WO-01353823
WO-01353823
Left VM for Laura Maurice/site regarding scheduling tech visit for service.
📅
WO-01353823 - Misc. Inspection - Bay St. Louis - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri
Mar 3, 2026 3:00pm – 4:00pm
Work Order: WO-01353823
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri
Address: 109 Hospital Drive, Bay St. Louis, MS 39520
Manufacturer:
Model #:
Serial #:
Contact Name: Laura Maurice
Contact
Timeline
📞
Case Linked Feb 25, 9:25 AM
Case Number:00571698
Subject:
Status:Closed
📋
▶
2
Work Order Created Feb 25, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Feb 27, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 23h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Mar 3, 10:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:3d 21h
🔧
Status: Tech On Site by Jason CunninghamMar 3, 3:14 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4h 18m
⏱️
▶
2
5x Labor Added Mar 3, 6:45 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 32m, 0m
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)