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WO-01353826 ↗ ServiceMax

Conviva Care Solutions (Humana) • Misc. Inspection • P5

📍 Conviva Southside — 5718 Spohn Dr, #100, Corpus Christi TX, 78414

Feb 25, 2026 → Feb 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 25, 2026 Completed: Feb 25, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 0 / 5
Feb 25 → Feb 25 Assigned ▶ Running 0 0 / 5
Feb 25 → Feb 25 Scheduled ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Feb 25, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571862
New or missed equipment - RE: Urgent
Closed
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=33233 I looks like one room needs to be tagged and inspected. Sincerely, Anthony Midmark chair Model 625*441666 SN: Vi798286 Welch allyn model:74710 transformer no sn Omron digital blood pressure monitor model: HEM-907XL SN: 5y00088AF WELCH Allyn thermometer Model#: 01690-000 sn: 18145312 Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
High
Origin
Email
Reason
New Case
Contact
Angie Bommer
Owner
Leona Coonrod
Created
Feb 25, 2026
Work Orders from this Case (1)
WO-01353826 (current) Invoiced
Misc. Inspection • Anthony Wirth
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 7 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Miscellaneous Equipment Inspection
🔍 Technician Findings
Inspection: Miscellaneous Equipment Inspection
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=33233 I looks like one room needs to be tagged and inspected. Sincerely, Anthony Midmark chair Model 625*441666 SN: Vi798286 Welch allyn model:74710 transformer no sn Omron digital blood pressure monitor model: HEM-907XL SN: 5y00088AF WELCH Allyn thermometer Model#: 01690-000 sn: 18145312 Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Feb 25, 1:19 PM
Case Number: 00571862
Subject: New or missed equipment - RE: Urgent
Status: Closed
📋
▶
5 Work Order Created Feb 25, 2:03 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000II91nAAD, Anthony Wirth
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-25T18:00:00.000+0000
✔️
Status: Completed by Anthony Wirth Feb 25, 6:44 PM
From: Scheduled
To: Completed
Duration in Previous: 4h 38m
⏱️
▶
2 Labor Added Feb 25, 6:49 PM
Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.6 business days
📄
▶
3 Status: Ready to Bill Mar 2, 2:18 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255356

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00571862
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Feb 25, 1:00 PM
Created
Feb 25, 2:03 PM
Invoice #
SM-255356

Work Details (1)

Name Type Status Qty Amount Date
WL-03120134 Labor Open 0.75 $89.25 Feb 25, 6:49 PM

Details