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WO-01353846 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Administration Building — 10467 Corporate Drive, Gulfport MS, 39503

Feb 25, 2026 → Mar 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 27, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 25, 2026 Tech Off Site: Mar 3, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 27 Ready for Scheduling ▶ Running 2 2 / 5
Feb 27 → Mar 3 Assigned ▶ Running 2 4 / 5
Mar 3 → Mar 3 Scheduled ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.7d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Field Work
0.7 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Mar 3, 2026 (1 days early)
📅
4.6 days Total Age
⏱️
2.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571696
Closed
Inspection: New Miscellaneous Equipment Inspection 1 new equipment https://www.ebiotrack.com/inspection.php?iid=33234
Priority
High
Origin
Phone
Reason
New Case
Contact
Rodney Gresham
Owner
Jessica Sells
Created
Feb 25, 2026
Work Orders from this Case (1)
WO-01353846 (current) Closed
Misc. Inspection • Jason Cunningham
Created: Feb 25, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Closed • 7 days old
🚨
Primary Delay 2.7 days stuck in "Assigned"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech Off Site
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/26 AJinerson - Called Rodney again at ext. 1159. Confirmed scheduling tech visit for today, 3/3 with eta between 10am-12pm. 


3/3/26 AJinerson - Called Rodney to offer tech visit today, 3/3. Was transferred to his extension, he answered but then accidentally hung up. 


3/2/26 AJinerson - Call logged on WO-01353823. Called to schedule new misc. inspection service visits. 

WO-01353823

WO-01353823

Left VM for Laura Maurice/site regarding scheduling tech visit for service. 

🔧 Work Performed
3/3 Jason - Misc. Inspection Complete - Performed inspection on the new device and added it to the system. The device passed inspection and is ready to be placed into service.
🔍 Technician Findings
Located the device that needed to be inspected and added to the system.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection 1 new equipment https://www.ebiotrack.com/inspection.php?iid=33234

Timeline

📞
Case Linked Feb 25, 9:23 AM
Case Number: 00571696
Subject:
Status: Closed
📋
▶
2 Work Order Created Feb 25, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 27, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-03T16:00:00.000+0000, 2026-03-03T16:30:00.000+0000
🚗
Status: Tech Off Site by Jason Cunningham Mar 3, 1:14 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 4h 1m
⏱️
▶
2 3x Labor Added Mar 3, 6:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 20m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00571696
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Mar 3, 11:30 AM
Created
Feb 25, 2:35 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03128698 Labor Open 3 $447.00 Mar 3, 6:34 PM
WL-03128699 Labor Open 0.75 $111.75 Mar 3, 6:34 PM
WL-03128700 Travel Open 134 - Mar 3, 6:34 PM

Details