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WO-01353870 ↗ ServiceMax

HCA Urgent Care • Misc. Inspection • P5

📍 MD NOW-COLLINS ROAD (WALMART) - COID 19905 — 7075 COLLINS ROAD Unit 100, JACKSONVILLE FL, 32244

Feb 25, 2026 → Mar 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 27, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 25, 2026 Completed: Mar 3, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 27 Ready for Scheduling ▶ Running 2 2 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 2 / 5
Feb 27 → Mar 3 Scheduled ▶ Running 2 4 / 5
Mar 3 → Mar 3 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.4d
Field Work 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Field Work
0.4 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Mar 3, 2026 (1 days early)
📅
4.5 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571944
Closed
Miscellaneous Equipment Inspection Missed equipment on the annual inspection, two otoscopes and an EKG machine https://www.ebiotrack.com/inspection.php?iid=33235
Priority
High
Origin
Phone
Reason
New Case
Contact
Pamela Horan
Owner
Sherry Reich
Created
Feb 25, 2026
Work Orders from this Case (1)
WO-01353870 (current) Closed
Misc. Inspection • Anthony Wright
Created: Feb 25, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Closed • 7 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 AJinerson - Sent confirmed scheduling email to Pamela Horan per request.


2/27/26 AJinerson - Called Pamela Horan and confirmed scheduling tech visit for Tuesday, 3/3 with eta between 10am-12pm. 

Please send email to Pamela confirming this. 

🔧 Work Performed
3/3/26 AMW - Located EKG and ophthalmoscope. Both needed to be tagged and added into the system. Performed annual inspection on both. ALL PASS. POC also asked me to look at the centrifuge because it was giving an off balance alarm. Ran centrifuge empty. Equipment ran correctly with no errors. loaded 4 counterweight viles and ran again with no issues or errors. Notified POC of inspection findings and completion.
🔍 Technician Findings
3/3/26 AMW - Locate equipment and perform annual inspection and calibration service on all equipment needed. Notify POC of inspection findings and completion.
⚠️ Problem Description
Miscellaneous Equipment Inspection Missed equipment, two otoscopes and an EKG machine https://www.ebiotrack.com/inspection.php?iid=33235

Timeline

📞
▶
2 Case Linked Feb 25, 3:12 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01353870
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Sherry Reich Feb 25, 3:17 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Feb 27, 11:42 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-03-03T15:00:00.000+0000, 2026-03-03T13:00:00.000+0000
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 3.0 business days
🔧
Status: Tech On Site by Anthony Wright Mar 3, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
2x Labor Added Mar 3, 10:32 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 156
⏱️
3x Labor Added Mar 3, 10:50 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 48
✔️
Status: Completed by Anthony Wright Mar 3, 1:19 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 1m

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

📞
Case 00571944
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Mar 3, 10:00 AM
Created
Feb 25, 3:16 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03127578 Labor Open 2.5 $372.50 Mar 3, 10:32 AM
WL-03127579 Travel Open 156 - Mar 3, 10:32 AM
WL-03127610 Labor Open 1.5 $223.50 Mar 3, 10:50 AM
WL-03127611 Labor Open 0.75 $111.75 Mar 3, 10:50 AM
WL-03127612 Travel Open 48 - Mar 3, 10:50 AM

Details