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WO-01354008 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of Meriden (ObGyn) (10448-09-010) — 134 State St., Meriden CT, 06450

Feb 26, 2026 → Mar 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 5, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 26, 2026 Completed: Mar 4, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0 / 5
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0 / 5
Feb 26 → Feb 26 Assigned ▶ Running 0 0 / 5
Feb 26 → Mar 4 Scheduled ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 5.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Created: Feb 26, 2026 Due: Mar 5, 2026 Completed: Mar 4, 2026 (1 days early)
📅
5.0 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00571984
eBiotrack - New Inspection Created
Closed
New Miscellaneous Equipment Inspection Bernie, states he has equipment at this site in need of inspection. New ultrasound machine. 2 BP monitors, and an EKG machine https://www.ebiotrack.com/inspection.php?iid=33236
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney .
Owner
Kimberly Hardison
Created
Feb 25, 2026
Work Orders from this Case (1)
WO-01354008 (current) Closed
Misc. Inspection • Edward Arias
Created: Feb 26, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Closed • 6 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/26 KSmith -- Scheduled for 3/4 with Bernie. 1-3pm
🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection Bernie, states he has equipment at this site in need of inspection. New ultrasound machine. 2 BP monitors, and an EKG machine https://www.ebiotrack.com/inspection.php?iid=33236

Timeline

📞
Case Linked Feb 25, 4:18 PM
Case Number: 00571984
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 26, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 26, 11:38 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 56m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-04T19:30:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Mar 4, 2:11 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 22
⏱️
▶
2 Labor Added Mar 4, 2:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00571984
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Mar 4, 2:30 PM
Created
Feb 26, 10:41 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03129866 Labor Open 0.75 $61.03 Mar 4, 2:11 PM
WL-03129867 Travel Open 22 - Mar 4, 2:11 PM
WL-03129947 Labor Open 0.5 $74.50 Mar 4, 2:41 PM

Details