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WO-01354018 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OPELOUSAS GENERAL HEALTH — 539 E PRUDHOMME ST, OPELOUSAS LA, 70570

Feb 26, 2026 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
0d
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 26, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0
Feb 26 → Feb 26 Scheduled ▶ Running 0 0
Feb 26 → Feb 27 Tech On Site ▶ Running 1 1
Dispatch 0.2d
Field Work 1.3d
Billing 3.0d
✓ SLA Met
Dispatch
0.2 days
Field Work
1.3 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 26, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
1.5 days Total Age
⏱️
3.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00572125
URGENT Philips WO Request
Closed
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Feb 26, 2026
Work Orders from this Case (1)
WO-01354018 (current) Ready to Bill
FCO • Marvin Rivas
Created: Feb 26, 2026 • Closed: Feb 26, 2026
On Track
Ready to Bill • 6 days old
🚨
Primary Delay 3.0 days stuck in "Ready to Bill"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/28/2026 SRobinson- Created follow up WO as requested. (WO-01354262)

🔧 Work Performed
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI 78101A implemented.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Feb 26, 10:18 AM
Case Number: 00572125
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 26, 10:58 AM
Work Order: WO-01354018
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 26, 12:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-26T06:00:00.000+0000, 2026-02-26T00:00:00.000+0000, 2026-02-26T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 1h 22m, 0m
⏱️
Labor Added Feb 26, 2:38 PM
Type: Labor
Status: Open
Qty: 2.5
✔️
▶
2 Status: Completed Feb 26, 10:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Feb 27, 9:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10h 5m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 3, 1:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m

Bottlenecks

Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00572125
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 26, 9:00 AM
Created
Feb 26, 10:58 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03121443 Labor Open 2.5 $100.00 Feb 26, 2:38 PM
WL-03122717 Labor Open 0.016666666666667 $38.00 Feb 27, 9:07 AM

Details