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← WO Overview

WO-01354270 ↗ ServiceMax

LOUISVILLE METRO EMS • Repair • P7

📍 Louisville Metro EMS - Eastmoor Rd — 4106 Eastmoor Rd, Louisville KY, 40218

Feb 27, 2026 → Feb 27, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Mar 10, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0 / 7
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 0 / 7
Feb 27 → Feb 27 Assigned ▶ Running 0 0 / 7
Feb 27 → Feb 27 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.0 days
Created: Feb 27, 2026 Due: Mar 10, 2026 Completed: Feb 27, 2026 (11 days early)
📅
0.2 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00572688
URGENT Tech on site with part
Closed
Need a WO for 19n420021 at Louisville Metro EMS on Eastmoor I have the parts on hand and have approval from Shaun Quire
Priority
High
Origin
Email
Reason
New Case
Contact
Shaun Quire
Owner
Erin Martin
Created
Feb 27, 2026
Work Orders from this Case (1)
WO-01354270 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 27, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 5 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced worn gas spring; informed customer of condition of belts; replaced wireless paddle handle with customer supplied handle
🔍 Technician Findings
gas spring worn out; track belts worn down on each belt at the same spot, treads showing; wireless paddle handle broke;
⚠️ Problem Description
Need a WO for 19n420021 at Louisville Metro EMS on Eastmoor I have the parts on hand and have approval from Shaun Quire https://www.ebiotrack.com/workorder.php?wo=72020
📄 Description
Ferno Model 59-T PowerTraxx Stair Chair

Timeline

📞
Case Linked Feb 27, 11:05 AM
Case Number: 00572688
Subject: URGENT Tech on site with part
Status: Closed
📋
▶
3 Work Order Created Feb 27, 11:26 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Erin Martin
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Erin Martin
Technician: Scott R Roberts
🗓️
▶
2 Status: Scheduled Feb 27, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T14:00:00.000+0000
🔩
▶
2 4x Parts Added Feb 27, 1:05 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⏳ 3.0 business days
📄
▶
4 Status: Ready to Bill Mar 3, 4:45 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255494
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00572688
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 27, 9:00 AM
Created
Feb 27, 11:26 AM
Invoice #
SM-255494

Work Details (4)

Name Type Status Qty Amount Date
WL-03123405 Parts Open 1 $59.00 Feb 27, 1:05 PM
WL-03123406 Parts Open 1 $0.00 Feb 27, 1:05 PM
WL-03123407 Labor Open 0.083333333333333 $29.75 Feb 27, 1:05 PM
WL-03123408 Labor Open 0.41666666666667 $59.50 Feb 27, 1:05 PM

Details