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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354284 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Third Street Family Health Services — 770 Balgreen Dr Ste 207, Mansfield OH, 44906

Feb 27, 2026 → Mar 4, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Mar 5, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
Created: Feb 27, 2026 Completed: Mar 4, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0 / 4
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 0 / 4
Feb 27 → Feb 27 Assigned ▶ Running 0 0 / 4
Feb 27 → Mar 4 Scheduled ▶ Running 3 3 / 4
Dispatch 0.0d
Coordinators 3.9d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.0 days
Created: Feb 27, 2026 Due: Mar 5, 2026 Completed: Mar 4, 2026 (1 days early)
📅
3.9 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00572619
Repair
Closed
Zone 2 NWD Screeching noise when unit is running If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Diane Rice
Owner
Jessica Sells
Created
Feb 27, 2026
Work Orders from this Case (1)
WO-01354284 (current) Closed
Repair • Dustin Antolin
Created: Feb 27, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Closed • 5 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen spoke with Diane and scheduled for Wednesday 3/4/2026 with tech arrival between 8-10am. 


2/27/2026jsells

spoke with Diane, and I gave her the work order number and let he know that someone would be calling her to schedule

🔧 Work Performed
Tightened hardware and screws. Completed one cycle.
🔍 Technician Findings
Customer states degas cycle is loud with high pitch buzzing noise. Even louder when using for the first time of the day. Several screws that hold the bottom plate were loose causing the buzzing sound to be louder than usual when the unit is degassing
⚠️ Problem Description
Zone 2 NWD Screeching noise when unit is running If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Feb 27, 9:23 AM
Case Number: 00572619
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 27, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 27, 12:28 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 30m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-04T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 2, 3:47 PM
Scheduled For: 2026-03-04T14:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Mar 4, 5:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 70
✔️
▶
2 Status: Completed Mar 4, 5:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dustin Antolin
From: Completed
To: Closed
Duration in Previous: 4m

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00572619
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Mar 4, 9:00 AM
Created
Feb 27, 11:54 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03130419 Labor Open 1.5 $165.00 Mar 4, 5:09 PM
WL-03130420 Labor Open 1 $110.00 Mar 4, 5:09 PM
WL-03130421 Travel Open 70 $110.00 Mar 4, 5:09 PM

Details