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WO-01354393 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of Meriden (Medical) (10448-08-010) — 134 State St., Meriden CT, 06450

Feb 27, 2026 → Mar 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 6, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 27, 2026 Completed: Mar 5, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0 / 5
Feb 27 → Mar 2 Ready for Scheduling ▶ Running 1 1 / 5
Mar 2 → Mar 2 Assigned ▶ Running 0 1 / 5
Mar 2 → Mar 5 Scheduled ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 4.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Created: Feb 27, 2026 Due: Mar 6, 2026 Completed: Mar 5, 2026 (1 days early)
📅
3.3 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00572730
schedule. Waiting for customer response.
Closed
New Miscellaneous Equipment Inspection We have three new HGB machines, a new Sofia and two new oximeters. We may have some old equipment that needs to be checked. https://www.ebiotrack.com/inspection.php?iid=33264
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lissette Rivera
Owner
Kimberly Hardison
Created
Feb 27, 2026
Work Orders from this Case (1)
WO-01354393 (current) Closed
Misc. Inspection • Edward Arias
Created: Feb 27, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Closed • 5 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/2 Ksmith -- Scheduled for Wednesday on WO-01354008
🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have three new HGB machines, a new Sofia and two new oximeters. We may have some old equipment that needs to be checked. https://www.ebiotrack.com/inspection.php?iid=33264

Timeline

📞
Case Linked Feb 27, 12:01 PM
Case Number: 00572730
Subject: schedule. Waiting for customer response.
Status: Closed
📋
▶
2 Work Order Created Feb 27, 5:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Mar 2, 8:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 15h
📅
▶
2 Dispatch Scheduled Mar 2, 9:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1h 2m
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 4, 7:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 10h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00572730
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Mar 4, 3:00 PM
Created
Feb 27, 5:03 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03130684 Labor Open 1.5 $223.50 Mar 4, 7:46 PM
WL-03130685 Labor Open 2.25 $183.08 Mar 4, 7:46 PM
WL-03130686 Travel Open 101 - Mar 4, 7:46 PM

Details