Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268980 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

Apr 29, 2025 → May 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 13, 2025
✗ SLA Missed (1 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (May 14, 2025)
▶ Clock Running
Status: Created
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Apr 29 → May 13, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Apr 29, 2025 Completed: May 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 29 → Apr 29 Created ▶ Running 0 0
Apr 29 → May 13 Ready for Scheduling ▶ Running 10 10
May 13 → May 14 Scheduled ▶ Running 1 11
Dispatch 0.9d
Coordinators 11.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Coordinators
11.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Apr 29, 2025 Due: May 13, 2025 Completed: May 14, 2025 (on time)
📅
11.1 days Total Age
⏱️
10.5d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00488276
URGENT Philips WO Request
Closed
Schedule PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
Apr 29, 2025
Work Orders from this Case (3)
WO-01268977 Invoiced
Preventive Maintenance • Fady Messak
Created: Apr 29, 2025 • Closed: Feb 27, 2026
WO-01268980 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: Apr 29, 2025 • Closed: May 13, 2025
WO-01268981 Invoiced
Preventive Maintenance • Fady Messak
Created: Apr 29, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 10.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  


04/29/2025 DMalloy - Will need to speak to FSE Fanfan about his tools before emailing customer regarding the V60 PM visit.   

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Schedule PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Apr 29, 8:31 AM
Case Number: 00488276
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 29, 8:45 AM
Work Order: WO-01268980
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Apr 29, 4:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7h 22m
🚨 11.0 business days
👷
▶
4 Technician Assigned May 13, 4:00 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-13T00:00:00.000+0000, 2025-05-13T04:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-13T19:45:00.000+0000
⏱️
▶
2 3x Labor Added May 13, 9:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 7m, 0m
⏱️
▶
2 Labor Added May 14, 9:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 34m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 15, 11:28 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway May 16, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 33m
🚨 63.0 business days
🧾
Invoice Created Aug 15, 5:26 PM
Invoice Number: SM-228367

Bottlenecks

Entered
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00488276
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 13, 3:45 PM
Created
Apr 29, 8:45 AM
Invoice #
SM-228367

Work Details (4)

Name Type Status Qty Amount Date
WL-02792315 Labor Open 2 $155.00 May 13, 9:06 PM
WL-02792316 Labor Open 3 $150.00 May 13, 9:06 PM
WL-02792317 Travel Open 131 $0.00 May 13, 9:06 PM
WL-02792725 Labor Open 0.016666666666667 $38.00 May 14, 9:39 AM

Details