Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01279444 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 RCCL Logistics Center — 2935 W Corporate Lakes Blvd, WESTON FL, 33331

Jun 16, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (266 biz days early)
Active: 28 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Jun 16 → Jun 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸89d
⏸ Clock Paused
Status: Ready for Release
Jun 17 → Oct 24, 2025
89 business days (not counted)
27d
▶ Clock Running
Status: Scheduled
Oct 24 → Dec 6, 2025
27 business days (counted)
Running total: 28 of ? biz days used
Created: Jun 16, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 16 → Jun 17 Created ▶ Running 1 1
Jun 17 → Oct 24 Ready for Release ⏸ Paused 89 —
Oct 24 → Dec 6 Scheduled ▶ Running 27 28
Dispatch 2.0d
Holding 90.0d (excluded)
Coordinators 27.6d
Field Work 1.0d
Billing 6.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
90.0 days
Coordinators
27.6 days
Over SLA
Field Work
1.0 days
Billing
6.5 days
Over SLA
Created: Jun 16, 2025 Due: Dec 31, 2026 Completed: Dec 13, 2025 (383 days early)
📅
123.0 days Total Age
⏱️
90.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00502147
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jun 16, 2025
Work Orders from this Case (2)
WO-01279444 (current) Invoiced
FCO • Raymond Ebanks
Created: Jun 16, 2025 • Closed: Dec 12, 2025
WO-01316807 Invoiced
FCO • Marvin Rivas
Created: Nov 23, 2025 • Closed: Nov 24, 2025
Completed with significant delays
Invoiced • 261 days old
🚨
Primary Delay 90.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
90.0d
Scheduled
27.6d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
3.7d
WO Correction Needed
2.5d
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 Cever FSE did not use for below SN updating to use WO for H29957808A8CD

MSC Explora II

Miami, Florida

10/24/2025 ALuman - dispatch to Raymond Ebanks for SN H303408293F19 that is docking on the MSC Seascape on 10/30 in Miami, FL

10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications

09/23/2025 ALuman - these devices are currently on cruise ships. Field management is working with Vikand POCs to coordinate remediation when ships dock in the US later this year

🔧 Work Performed
Travel to Vikand office to pick up the FIO2 sensor & filters. Travel to Port of Miami. Had issues getting on board. FCO86600081. Travel home. National call.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jun 16, 11:28 AM
Case Number: 00502147
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 16, 12:02 PM
Work Order: WO-01279444
Type: FCO
Priority: PC
✅
Status: Ready for Release by Ashley Luman Jun 17, 8:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 20h 27m
🚨 90.0 business days
📅
▶
3 Dispatch Scheduled Oct 24, 3:09 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 129d 6h
📅
Dispatch Scheduled by Ashley Luman Oct 24, 3:18 PM
Scheduled For: 2025-10-30T12:00:00.000+0000
🚨 27.0 business days
📅
Dispatch Scheduled by Cristina Everetts Dec 4, 2:16 PM
Scheduled For: 2025-12-05T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 7x Labor Added Dec 6, 6:43 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 43d 4h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 8, 10:14 AM
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏱️
▶
2 Labor Added Dec 8, 2:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 24m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 11, 3:26 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 0h
⏳ 2.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 13, 9:23 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 17h
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 8:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 23h
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 15, 9:45 AM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 57m
✔️
Status: Completed by Fady Messak Dec 15, 7:17 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 9h 31m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 16, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 46m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 17h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 27.6 business days (threshold: 2.0 business days)
Exceeded by 25.6 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00502147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 5, 8:00 AM
Created
Jun 16, 12:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03029428 Labor Open 3.5 $0.00 Dec 6, 6:43 PM
WL-03029429 Labor Open 2.5 $237.50 Dec 6, 6:43 PM
WL-03029430 Labor Open 2 $155.00 Dec 6, 6:43 PM
WL-03029431 Labor Open 1.5 $0.00 Dec 6, 6:43 PM
WL-03029432 Expenses Open 1 $0.00 Dec 6, 6:43 PM
WL-03029433 Travel Open 60 $0.00 Dec 6, 6:43 PM
WL-03029434 Travel Open 60 $0.00 Dec 6, 6:43 PM
WL-03030243 Labor Open 0.016666666666667 $38.00 Dec 8, 2:35 PM

Details