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← WO Overview

WO-01316807 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 RCCL Logistics Center — 2935 W Corporate Lakes Blvd, WESTON FL, 33331

Nov 23, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (272 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 23 → Nov 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 23 → Nov 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Nov 23 → Nov 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 23, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 23 → Nov 23 Created ▶ Running 0 0
Nov 23 → Nov 23 Scheduled ▶ Running 0 0
Nov 23 → Nov 25 Tech On Site ▶ Running 2 2
Field Work 1.4d
Billing 0.5d
✓ SLA Met
Field Work
1.4 days
Over SLA
Billing
0.5 days
Created: Nov 23, 2025 Due: Dec 31, 2026 Completed: Nov 25, 2025 (401 days early)
📅
1.4 days Total Age
⏱️
1.7d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00502147
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jun 16, 2025
Work Orders from this Case (2)
WO-01279444 Invoiced
FCO • Raymond Ebanks
Created: Jun 16, 2025 • Closed: Dec 12, 2025
WO-01316807 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 23, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 101 days old
🚨
Primary Delay 1.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/23/2025 Cever dispatched to Marvin per fady for SN H303408293F19 and SN H3024279654DC

🔧 Work Performed
Implemented FCO86600081 per FCO and service guide instructions. All tests passed. Devices returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jun 16, 11:28 AM
Case Number: 00502147
Subject: URGENT Philips WO Request
Status: Closed
🚨 110.0 business days
📋
▶
4 Work Order Created Nov 23, 10:02 AM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Cristina Everetts
Technician: Marvin Rivas
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-23T13:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Nov 23, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 27m
⏳ 1.0 business days
⏱️
5x Labor Added Nov 24, 9:38 PM
Type: Labor, Expenses
Status: Open
Qty: 3, 1
✔️
Status: Completed by Marvin Rivas Nov 24, 9:54 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 10h
🚗
▶
2 2x Travel Added Nov 24, 10:01 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 9m
⏱️
▶
2 Labor Added Nov 25, 1:29 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 26m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00502147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 23, 8:00 AM
Created
Nov 23, 10:02 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03019227 Labor Open 3 $155.00 Nov 24, 9:38 PM
WL-03019228 Labor Open 3 $237.50 Nov 24, 9:38 PM
WL-03019229 Labor Open 3 $237.50 Nov 24, 9:38 PM
WL-03019230 Labor Open 3 $155.00 Nov 24, 9:38 PM
WL-03019231 Expenses Open 1 $0.00 Nov 24, 9:38 PM
WL-03019269 Travel Open 81 $0.00 Nov 24, 10:01 PM
WL-03019270 Travel Open 80 $0.00 Nov 24, 10:01 PM
WL-03019717 Labor Open 0.016666666666667 $76.00 Nov 25, 1:29 PM

Details