Detailed work order timeline, KPIs, and analysis
GRAHAM FIELD MEDICAL • Repair • P7
📍 CONWAY REGIONAL — 2302 COLLEGE AVE, CONWAY AR, 72034
Jul 2, 2025 → Oct 30, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 2 → Jul 2 | Created | ▶ Running | 0 | 0 / 7 |
| Jul 2 → Jul 9 | Ready for Scheduling | ▶ Running | 4 | 4 / 7 |
| Jul 9 → Jul 10 | Assigned | ▶ Running | 1 | 5 / 7 |
| Jul 10 → Jul 16 | Scheduled | ▶ Running | 4 | 9 / 7 |
| Jul 16 → Jul 16 | Tech On Site | ▶ Running | 0 | 9 / 7 |
| Jul 16 → Sep 29 | Awaiting Parts | ⏸ Paused | 52 | — |
| Sep 29 → Sep 29 | Ready for Scheduling | ▶ Running | 0 | 9 / 7 |
| Sep 29 → Sep 29 | Assigned | ▶ Running | 0 | 9 / 7 |
| Sep 29 → Oct 13 | Scheduled | ▶ Running | 9 | 18 / 7 |
| Oct 13 → Oct 14 | Tech On Site | ▶ Running | 1 | 19 / 7 |
| Oct 14 → Oct 14 | Tech Off Site | ▶ Running | 0 | 19 / 7 |
| Oct 14 → Oct 22 | Reschedule | ▶ Running | 6 | 25 / 7 |
| Oct 22 → Oct 30 | Awaiting Parts | ⏸ Paused | 6 | — |
10/29 CC
Spoke with site. They received part, istalled themselves, & unit still will not operater. Jim Camp says that they discussed with FG support. Support states that they had an issue like this with a strecher in California & replacements for both columns are needed. States they are sending both columns to site. Site states they are going to install as soon as parts arrive.
ALSO, Received email from Graham Field: Please go ahead and close this Service Report and send Emsar invoice. Conway Regional. Service Number MI00030589.
Closing WO
10/22/25 RCook- Chattered: @Christopher Carroll Have parts been ordered through Graham Field? If so, can you please place a dummy parts order so this WO goes into the correct status? Thank you! @Shawn Rogers @Matthew Bateman
10/20 CC
Arrived on site, tested both stretchers, Ran several tests. Units will not raise & lower & will lock up. Spoke with Jim @ support. we determined that the Nurse control is faulty. Acquired part number & all needed for site to get quote to get PO and to order. Rescheduling
770-368-4700 ext 3454
Spoke w/Jim
Primary Nurse Control
Conway Regional H2097
H080458 $357
10/6 CC spoke with Jim, he is not sure of parts location on site & asks to reschedule for 10-13
9/30 Spoke w/ Jim, Unit needs to rescheduled for 10-7
9/29 MOwens Called and spoke to Jim Camp. Offered the first available date for the tech of 10/6 based on his schedule. Jim said Mon. 10/6 is good for him between 9-5. I also told him the parts are delivering today 9/29.
9/29/25 SReich - The parts for this repair has an ETA to deliver on Monday, 9/29/25. The UPS tracking number is 1Z5771680345102132. The parts are delivering to 2302 College Ave, Conway, AR 72034 to the attention of Jim Camp.
Your shipment
1Z5771680345102132
Estimated delivery
Today, September 29 between 8:30 A.M. - 10:30 A.M.
9/24/25 SReich - Per the attached email from Graham Field: Attached is the Service Report for the 2nd trip to Conway Regional. Christopher Carroll had already been to the facility to evaluate units. This 2nd trip involves the parts that may be required to repair these units. Please see attached Service Report details. The parts required for this service will be shipped via Fedex Ground from our Wisconsin manufacturing facility. I will supply you the tracking information once it becomes available.
Per Jennifer Johnson, no new WOs needed.
9/23 MOwens Tech spoke to Jim at the location. They have issued the PO to GF for the part order.
Per Support Unit 22a1O78 Requires new Box
9/18 Spoke with Jim @ Conway Reg.
He has received my group email w/ GF included.
He has not heard from them this morning.
He is going to call Jim @ GF when he returns to his office today. Jim @ Conway Reg said he will let me know as soon as he hears anything from GF.
9/17
Have Reached out to Jim @ Conway Reg to check on GF progress.
According to site (Jim Camp) they have not reached out to him (as was told when he & I have both called) was told they would call customer back.
I explaied to Jim Camp, from now on, we will contact GF JimSimpn (GF) through email that all 3 of us are on.
ATTACHED
9/9
Left message with Jim Camp (site). Per last conservation, Site is awaiting on customer to get Pricing, PO request , & part order.
9/2- Spoke with Jim Camp (POC @ Conway).
FG has not had any back & fourth with him since late Aug.
Explained (again) that FG has to give him pricing, get PO from him, & order parts.
Part order on this WO was to set dummy PO in order to put in said status.
DO NOT ORDER PARTS!
After reaching out to FG & told they would contact site from them, spoke with Jim @ Conway. He states that he will be in contact with FG today Preferably Jim Simon from FG . Delay may have due to PTO from various during summer vacations. Jim also states that Conway Regional may not have Field Gram set up in their system for acct payable yet.
Tech asked site to reach out to him if ANY help is needed.
Tech has no PO or Part order from customer & GF, had many conservations with site & has called GF to confer with customer for PO.
Was told GF will reach out to site.
8-14 Received word from site they have not received word from GF
Tech called & spoke to Michael. Jim Simon is out on PTO but he will look into it & reach out to Jim @ Conway site
8-1
Received word from site that they have not been contacted by GF, Asked for their contact.
Tech gave Jim Simon GF info.
Was told he did not recall but will look into it & contact.
7-16 cc
Survey damage & review with support for parts. Support (Jim Simon 770-368-4700 Ext 3454).
Support informed will confer with contact Jim @ Conway Reg (501-454-9533) to receive PO & inform pricing for parts.
8/29 KFricke - There is only one part order on this WO and it was entered as customer supplied and fulfilled, so MM has no action to take. I chattered back and will close this part order upon response.
7-14
CC Spoke with Jim that he may be unavailable for some time on the 15th & it may be better to schedule for the 16th
7/10 MOwens Called and spoke to Jim Camp. Offered the first available date on the calendar for the tech on 7/15. He said the will be fine for him. Scheduled visit for around 1pm.
7/9 MOwens Called to speak to Jim Camp but had to leave a vm for him to call back to schedule the service visit.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02867973 | Labor | Open | 1 | $65.00 | Jul 16, 5:23 PM |
| WL-02867974 | Labor | Open | 3 | $330.00 | Jul 16, 5:23 PM |
| WL-02867975 | Travel | Open | 44 | $0.00 | Jul 16, 5:23 PM |
| WL-02867976 | Travel | Open | 44 | $0.00 | Jul 16, 5:23 PM |
| WL-02867995 | Labor | Open | 1 | $65.00 | Jul 16, 5:35 PM |
| WL-02922285 | Labor | Open | 0.5 | $0.00 | Sep 2, 12:30 PM |
| WL-02940126 | Labor | Open | 1 | $0.00 | Sep 18, 1:35 AM |
| WL-02969288 | Labor | Open | 1 | $65.00 | Oct 13, 9:09 PM |
| WL-02969289 | Travel | Open | 44 | $0.00 | Oct 13, 9:09 PM |
| WL-02969290 | Travel | Open | 44 | $0.00 | Oct 13, 9:09 PM |
| WL-02969291 | Labor | Open | 3 | $330.00 | Oct 13, 9:11 PM |
| WL-02969292 | Labor | Open | 1 | $65.00 | Oct 13, 9:11 PM |
| WL-02972635 | Expenses | Open | 1 | $0.00 | Oct 15, 11:04 PM |