Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALED TO SEE WHAT MAY BE
CAUSING THE STRETCHER TO LOCK OUT. MAY HAV ETO PULL EACH PLUG IN THE CONTROL BOX ONE AT A TIME AND
DO A RESET ON IT HOLDING THE KNEE UP AND DOWN BUTTONS AT THE SAME TIME AN DTHE RUN IT TO ITS HIGHEST
POINT. IT MAY MAKE MAKE A DIFFERENT BEEP IF THAT PART IS BAD.
5E8EYEST
9-1 Was informed Unit is in use with no issue, No S# available.
No parts or work on this WO. This Child WO is not needed.
7-14
CC Spoke with Jim that he may be unavailable for some time on the 15th & it may be better to schedule for the 16th
7/10 MOwens Called and spoke to Jim Camp. Offered the first available date on the calendar for the tech on 7/15. He said the will be fine for him. Scheduled visit for around 1pm.
7/9 MOwens Called to speak to Jim Camp but had to leave a vm for him to call back to schedule the service visit.
🔧Work Performed
Was informed Unit is in use with no issue
🔍Technician Findings
Was informed Unit is in use with no issue, No S# available
⚠️Problem Description
Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALED TO SEE WHAT MAY BE
CAUSING THE STRETCHER TO LOCK OUT. MAY HAV ETO PULL EACH PLUG IN THE CONTROL BOX ONE AT A TIME AND
DO A RESET ON IT HOLDING THE KNEE UP AND DOWN BUTTONS AT THE SAME TIME AN DTHE RUN IT TO ITS HIGHEST
POINT. IT MAY MAKE MAKE A DIFFERENT BEEP IF THAT PART IS BAD.
3 Of 3
5E8EYEST
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 28, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 21, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 14, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 7, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 31, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 24, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 17, 2025
To: james.camp@commonspirit.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01286270Location: CONWAY REGIONALAddress: 2302 COLLEGE AVE CONWAY, AR 72034Device: Problem Description: Problem Reported: CUSTOMER HAS THREE OR FOUR STRETCHERS THAT NEED TO BE EVALE
📞
Call
Completed Jul 10, 2025
7/10 MOwens Called and spoke to Jim Camp. Offered the first available date on the calendar for the tech on 7/15. He said the will be fine for him. Scheduled visit for around 1pm.
📞
Call
Completed Jul 9, 2025
7/9 MOwens Called to speak to Jim Camp but had to leave a vm for him to call back to schedule the service visit.
Timeline
📞
Case Linked Jul 1, 4:33 PM
Case Number:00507185
Subject:SERVICE CALL CONWAY REGIONAL
Status:Closed
⏳1.9 business days
📋
▶
2
Work Order Created Jul 2, 5:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.8 business days
👷
▶
2
Technician Assigned Jul 9, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 22h
🗓️
▶
2
Status: Scheduled Jul 10, 2:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-07-15T17:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Christopher CarrollJul 14, 10:51 PM
Scheduled For:2025-07-16T17:00:00.000+0000
⏳2.1 business days
🔧
Status: Tech On Site by Christopher CarrollJul 16, 10:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 20h
📦
▶
2
Parts Requested Jul 16, 5:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Carroll
From:Tech On Site
To:Awaiting Parts
Duration in Previous:6h 41m
🚨32.8 business days
🔩
▶
2
Parts Added Sep 1, 7:25 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Christopher Carroll
From:Awaiting Parts
To:Reschedule
Duration in Previous:47d 1h
⏳2.0 business days
🆕
Status: Entered by Melissa OwensSep 3, 11:34 AM
From:Reschedule
To:Entered
Duration in Previous:1d 16h
🚫
Status: Canceled by Kimberly HardisonSep 3, 12:19 PM
From:Entered
To:Canceled
Duration in Previous:44m
🚨43.0 business days
🧾
Invoice Created Nov 3, 11:43 AM
Invoice Number:SM-245395
Bottlenecks
Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Awaiting Parts
Duration: 32.3 business days (threshold: 3.0 business days)