Detailed work order timeline, KPIs, and analysis
COVETRUS • Repair • P3
📍 Vet Partners MPLS — 1030 Washington Ave S, Minneapolis MN, 55415
Jul 8, 2025 → Jan 7, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 8 → Jul 8 | Created | ▶ Running | 0 | 0 / 3 |
| Jul 8 → Jul 8 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Jul 8 → Jul 8 | L2 Screening | ▶ Running | 0 | 0 / 3 |
| Jul 8 → Aug 7 | Awaiting Parts | ⏸ Paused | 22 | — |
| Aug 7 → Aug 12 | Reschedule | ▶ Running | 3 | 3 / 3 |
| Aug 12 → Jan 6 | Assigned | ▶ Running | 98 | 101 / 3 |
| Jan 6 → Jan 7 | Scheduled | ▶ Running | 1 | 102 / 3 |
| Jan 7 → Jan 7 | Tech On Site | ▶ Running | 0 | 102 / 3 |
1/6/26 RS Contacted Karen to introduce myself and confirm part availability and that unit is cool before maintenance begins. Do not operate unit in the morning until service is completed.
1/6/26 RBerry-Spoke with Karen Beaver, scheduled for 1/7/26 with arrival time between 8-10AM. See logged call on WO-01286752
1/5/2026 CRamen LYoder emailed MM for update on parts
12/29/25 RBerry- Updated due date based on parts for WO-01286755
12/29/2025 LHill-WO-01286755 is still in awaiting parts.
12/26/25 RBerry- Updated due date based on parts for WO-01286755
12/23/25 RBerry- Spoke with Karen Beaver regarding what the additional charges could potentially be if we did 2 separate trips. Advised they would charge the additional travel charge and labor (parts will be charged but is part of the original quote). She has requested another update on the PM parts stating she would like to have an idea before making that decision. Escalated to SRamen.
12/22/25 RBerry- Updated due date based on parts for W-01286755
12/22/25 RBerry- Spoke with Karen Beaver, advised that we are still waiting on parts for PM. Asked if she is still wanting to keep this together or if she would like them completed separately. She states she would like to know the additional cost before making that decision. Will reach out to sales to confirm.
12/18/2025 CRamen WO-01286752 AP for WO-01286755.
12/16/2025 CRamen WO-01286752 AP for WO-01286755.
12/8/2025 CRamen WO-01286752 AP for WO-01286755.
12/01/2025 LHill-sent TEAMS message to SRamen-
12/01/2025 LHill-called (612) 746-0300 for Karen Beaver. spoke with Karen and she wants to know if we can get any kind of ETA on the parts.
12/01/2025 LHill-still waiting for parts to ship on WO-01286755.
11/17/2025 CRamen WO-01286752 AP for WO-01286755. Requested due date to be updated
11/10/25 RCook- Updated due date due to parts on WO-01286755.
11/3/25 RCook- Updated due date due to parts on WO-01286755. Per notes in parts order: 10/13 KFricke - I called, spoke with Paul at Statim, and the TSE cleaning tablets are still on backorder through the OEM - Tuttnauer. All other items are staged and ready to ship once those arrive.
10/31/2025 CRamen - AWAITING PARTS on WO-01286755
10/23/25 RCook- Updated due date due to parts on WO-01286755. Per notes in parts order: 10/13 KFricke - I called, spoke with Paul at Statim, and the TSE cleaning tablets are still on backorder through the OEM - Tuttnauer. All other items are staged and ready to ship once those arrive.
Follow up date is 10/29/25
10/20/2025 CRamen - AWAITING PARTS on WO-01286755
10/13/2025 SRamen - sent chatter on part order on 1286755. Pushed the due date out as well.
10/10/2025 CRamen AWAITING PARTS on WO-01286755
10/3/2025 CRamen AWAITING PARTS on WO-01286755
10/2/2025 CRamen spoke with Karen and let her know we are still awaiting parts and will call to schedule once we get a eta. Call logged on WO-01286752. AWAITING PARTS on WO-01286755
10/1/2025 CRamen - AWAITING PARTS on WO-01286755
9/30/2025 CRamen - AWAITING PARTS on WO-01286755
9/29/2025 CRamen - AWAITING PARTS on WO-01286755
9/24/2025Sramen - sent chatter on parts order on WO-01286755 for update. Pushed out this due date.
9/24/2025 CRamen WO-01286755 is still Awaiting Parts
9/23/2025 CRamen WO-01286755 is still Awaiting Parts
9/22/2025 CRamen WO-01286755 is still Awaiting Parts
9/17/2025 Sramen - pushed out due date (could need updated again after parts ship for 1286755) follow up date on that parts order is 9/18.
9/16/2025 CRamen WO-01286755 is still Awaiting Parts
9/15/2025 CRamen WO-01286755 is still Awaiting Parts
09/08/2025 LHill-Called (612) 746-0300 for Karen Beaver. Advised her that parts have not shipped out yet. MM will follow up with vendor on 09/18. Once we receive the tracking we will reach out to schedule.
9/5/2025 CRamen WO-01286755 is still Awaiting Parts
9/4/2025 CRamen WO-01286755 is still Awaiting Parts
09/02/2025 LHill-spoke with Karen at 612) 746-0300. Advised her we are still waiting on parts for PM WO, waiting on MM for the cleaning tablets and that could possibly be 2-3 weeks. Once tracking is available we will schedule the repair and the PM. See WO WO-01286752.
8/27/2025 Sramen parts for 1286755 have a follow up date of 9/18. Note on Part order on 1286755 is: 8/25 KFricke - Statim is still awaiting the cleaning tablets from Tuttnauer to complete this kit. Tutt said it will be 2-3 weeks, but hopefully they come sooner.
8/22/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Sent SRamen a request to Update due date
8/21/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Sent SRamen a request to Update due date
8/20/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/19/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/18/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/15/2025 Sramen - pushed out due date. WO 1286755 follow up date was 8/13 but we have not received any updates yet. Will continue to monitor. Cannot do this wo until we have the parts for the 2nd wo as well.
8/15/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta. Send request to SRamen to update work order due date
8/14/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/13/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/12/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/11/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.
8/8/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta. 2:02pm
8/7/2025 SRamen - follow up date for part order 77901 on WO 1286755 is 8/13. Adjusted due date.
8/7/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta. 10:25am
8/7/2025 CRamen Parts deliver Monday. Ronnie in FL all week. Available 8/18. Jon may be in MN for Dunlap WO's Parts pending.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02893660 | Parts | Open | 1 | $170.10 | Aug 7, 9:42 AM |
| WL-02893662 | Expenses | Open | 1 | $40.84 | Aug 7, 9:43 AM |
| WL-03055977 | Labor | Open | 0.25 | $0.00 | Jan 7, 9:39 AM |
| WL-03055978 | Travel | Open | 5 | $80.00 | Jan 7, 9:39 AM |
| WL-03056029 | Labor | Open | 0.25 | $29.75 | Jan 7, 10:28 AM |