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WO-01286755 ↗ ServiceMax

COVETRUS • Preventive Maintenance • PSM

📍 Vet Partners MPLS — 1030 Washington Ave S, Minneapolis MN, 55415

Jul 8, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Awaiting Parts
Jul 8 → Jan 6, 2026
123 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 8 Ready for Scheduling ▶ Running 0 0
Jul 8 → Jul 8 L2 Screening ▶ Running 0 0
Jul 8 → Jan 6 Awaiting Parts ⏸ Paused 123 —
Jan 6 → Jan 6 Reschedule ▶ Running 0 0
Jan 6 → Jan 6 Assigned ▶ Running 0 0
Jan 6 → Jan 7 Scheduled ▶ Running 1 1
Jan 7 → Jan 7 Tech On Site ▶ Running 0 1
Dispatch 0.2d
Material Management 124.0d
Coordinators 1.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
124.0 days
Over SLA
Coordinators
1.7 days
Field Work
0.2 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Jan 9, 2026 Completed: Jan 7, 2026 (2 days early)
📅
125.0 days Total Age
⏱️
124.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
121.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00504938
Vet Partners MPLS (needs quote)
Closed
Q-00028756 Covetrus Account #20160-002 Tuttnauer Autoclave Model T Edge 10/11 (customer could not see the model or SN on the unit, she got the Model from the manual) Side panel of autoclave seems to be cracked and comes off. Also having an alert pop up that states "Routine service is recommended. Please call your service provider." Parts needed 1 PM kit, T-Edge11-PMKit 1 right side panel, POL067-0125
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Beaver
Owner
Kimberly Hardison
Created
Jun 24, 2025
Work Orders from this Case (2)
WO-01286752 Invoiced
Repair • Ronnie Salone
Created: Jul 8, 2025 • Closed: Jan 7, 2026
WO-01286755 (current) Invoiced
Preventive Maintenance • Ronnie Salone
Created: Jul 8, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 124.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 121.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
124.0d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL ON WO-01286752

1/6/26 RS Contacted Karen to introduce myself and confirm part availability and that unit is cool before maintenance begins. Do not operate unit in the morning until service is completed.


1/6/26 RBerry-Spoke with Karen Beaver, scheduled for 1/7/26 with arrival time between 8-10AM. See logged call on WO-01286752


1/6/26 RBerry- WO released to ASC on 1/6/26. Parts delivered to site on 1/2/26. Updated due date.


12/01/2025 LHill-sent TEAMS message to SRamen


12/01/2025 LHill-called (612) 746-0300 for Karen Beaver. spoke with Karen and she wants to know if we can get any kind of ETA on the parts.


 10/2/2025 CRamen spoke with Karen and let her know we are still awaiting parts and will call to schedule once we get a eta. Call logged on WO-01286752


9/24/2025Sramen - sent chatter on parts order for update.

09/02/2025 LHill-spoke with Karen at 612) 746-0300. Advised her we are still waiting on parts for PM WO, waiting on MM for the cleaning tablets and that could possibly be 2-3 weeks. Once tracking is available we will schedule the repair and the PM. See WO WO-01286752.


8/18/2025 Sramen - sent chatter on part order 77901 for update on PM parts.


8/18/2025 CRamen PM WO-01286755 still in AWAITING PARTS and need to be done with this WO. Holding off on Assigning tech till parts eta.


8/7/2025 CRamen Repair WO-01286752. Holding off on Assigning tech till parts eta.

🔧 Work Performed
Q-00028756 Completed PM according the Tuttnauer standards. Clean cycle run Door seal changed Air filter changed Unwrapped cycle run Applied PM sticker Closed WO
🔍 Technician Findings
Unit needed PM
⚠️ Problem Description
Q-00028756 PM Covetrus Account #20160-002 Tuttnauer Autoclave Model T Edge 10/11 (customer could not see the model or SN on the unit, she got the Model from the manual) Side panel of autoclave seems to be cracked and comes off. Also having an alert pop up that states "Routine service is recommended. Please call your service provider." Parts needed 1 PM kit, T-Edge11-PMKit

Timeline

📞
Case Linked Jun 24, 5:17 PM
Case Number: 00504938
Subject: Vet Partners MPLS (needs quote)
Status: Closed
⚠️ 9.8 business days
📋
▶
3 Work Order Created Jul 8, 9:51 AM
Work Order Created → Status: Ready for Scheduling → Status: L2 Screening
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🔍
Status: L2 Screening by Kimberly Hardison
From: Ready for Scheduling
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Jul 8, 11:16 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 22m
🚨 124.0 business days
🔩
▶
2 2x Parts Added Jan 6, 1:11 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 182d 2h
👷
▶
4 Technician Assigned Jan 6, 1:54 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Reschedule
To: Assigned
Duration in Previous: 42m
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-07T15:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Jan 7, 9:26 AM
Scheduled For: 2026-01-07T16:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Jan 7, 11:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 2m
⏱️
▶
2 Labor Added Jan 7, 12:58 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 7, 1:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Jan 7, 5:36 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Jan 12, 9:14 AM
Invoice Number: SM-250739

Bottlenecks

Awaiting Parts
Duration: 124.0 business days (threshold: 3.0 business days)
Exceeded by 121.0 business days

🔗 Related Artifacts

📞
Case 00504938
Closed
📦
Parts Order 00077901
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Ronnie Salone
Scheduled
Jan 7, 11:00 AM
Created
Jul 8, 9:51 AM
Invoice #
SM-250739

Work Details (4)

Name Type Status Qty Amount Date
WL-03054790 Parts Open 1 $462.10 Jan 6, 1:11 PM
WL-03054791 Expenses Open 1 $0.00 Jan 6, 1:11 PM
WL-03056263 Labor Open 2.75 $327.25 Jan 7, 12:58 PM
WL-03056267 Expenses Open 1 $0.00 Jan 7, 1:00 PM

Details