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WO-01292223 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Versum Materials US LLC — 8201 S Central Expy, Dallas TX, 75241

Jul 16, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (10 biz days early)
Active: 82 biz days
🕐 Clock stopped: Tech Off Site (Nov 12, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 16 → Jul 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 7, 2025
14 business days (counted)
Running total: 16 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Aug 7 → Sep 2, 2025
17 business days (counted)
Running total: 33 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 28, 2025
18 business days (counted)
Running total: 51 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Sep 28 → Nov 2, 2025
24 business days (counted)
Running total: 75 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 12, 2025
7 business days (counted)
Running total: 82 of ? biz days used
Created: Jul 16, 2025 Tech Off Site: Nov 12, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 16 → Jul 16 Created ▶ Running 0 0
Jul 16 → Jul 16 Ready for Scheduling ▶ Running 0 0
Jul 16 → Jul 20 Assigned ▶ Running 2 2
Jul 20 → Aug 7 Scheduled ▶ Running 14 16
Aug 7 → Sep 2 Reschedule ▶ Running 17 33
Sep 2 → Sep 28 Scheduled ▶ Running 18 51
Sep 28 → Nov 2 Reschedule ▶ Running 24 75
Nov 2 → Nov 12 Scheduled ▶ Running 7 82
Dispatch 0.0d
Coordinators 84.0d
Field Work 2.0d
Billing 7.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
84.0 days
Over SLA
Field Work
2.0 days
Billing
7.4 days
Over SLA
Created: Jul 16, 2025 Due: Nov 26, 2025 Completed: Nov 13, 2025 (13 days early)
📅
84.0 days Total Age
⏱️
24.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
79.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00510870
6007931876
Closed
29C SYS-GC-6890A Contract ends 12/31/2025 repair included PM / EOQ G1530A US00030130 6890 Plus GC system G2613A US94810348 7683 Autoinjector module G2614A US82901316 7683 Autosampler tray module
Priority
High
Origin
Web
Reason
New Case
Contact
Abey Mehret
Owner
Leona Coonrod
Created
Jul 16, 2025
Work Orders from this Case (2)
WO-01292223 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jul 16, 2025 • Closed: Nov 13, 2025
WO-01292224 Invoiced
EOQ • Maria Davis
Created: Jul 16, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 24.0 days stuck in "Reschedule"
⏱️
Total Delay 79.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Reschedule
41.0d / 2.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11 Google map was used to calculate zone. 1st call of today. MD


Please assign to Maria Davis ARP to site is 53 miles. Zone 2

🔧 Work Performed
11/11/2025 ACE 3.X session was created. GC 6890 PM completed per Agilent. GC parts were replaced and all tests passed. GC was setup for qualification.
⚠️ Problem Description
29C SYS-GC-6890A Contract ends 12/31/2025 repair included PM / EOQ G1530A US00030130 6890 Plus GC system G2613A US94810348 7683 Autoinjector module G2614A US82901316 7683 Autosampler tray module
📄 Description
6890 Series Gas Chromatograph
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Jul 16, 8:33 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01292223
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jul 20, 1:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 4d 4h
⚠️ 6.7 business days
📅
Dispatch Scheduled by Maria Davis Jul 29, 5:24 AM
Scheduled For: 2025-08-07T16:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Maria Davis Aug 7, 12:15 PM
From: Scheduled
To: Reschedule
Duration in Previous: 17d 22h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Sep 1, 8:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-09-25T15:00:00.000+0000
🚨 19.0 business days
🔄
Status: Reschedule by Maria Davis Sep 28, 10:23 AM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 13h
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Nov 2, 1:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-11T20:00:00.000+0000
⚠️ 6.9 business days
🚗
Status: Tech Off Site by Maria Davis Nov 12, 7:31 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 9d 17h
⏱️
▶
2 2x Labor Added Nov 12, 7:37 AM
2x Labor Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Parts
Status: Open
Qty: 56, 57, 2, 1
⏱️
Labor Added Nov 13, 6:03 AM
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by Maria Davis Nov 13, 12:31 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 26m
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

📞
Case 00510870
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 11, 3:00 PM
Created
Jul 16, 8:34 AM
Invoice #
247473

Work Details (8)

Name Type Status Qty Amount Date
WL-03004194 Labor Open 2.5 $0.00 Nov 12, 7:37 AM
WL-03004195 Labor Open 3 $285.00 Nov 12, 7:37 AM
WL-03004197 Travel Open 56 $359.00 Nov 12, 7:39 AM
WL-03004198 Travel Open 57 $0.00 Nov 12, 7:39 AM
WL-03004199 Parts Open 2 $0.00 Nov 12, 7:39 AM
WL-03004200 Parts Open 2 $0.00 Nov 12, 7:39 AM
WL-03004201 Parts Open 1 $0.00 Nov 12, 7:39 AM
WL-03005727 Labor Open 2.5 $0.00 Nov 13, 6:03 AM

Details