Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (10 biz days early)
🕐 Clock stopped: Tech Off Site (Nov 12, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 16 → Jul 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 7, 2025
14 business days (counted)
Running total: 16 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Aug 7 → Sep 2, 2025
17 business days (counted)
Running total: 33 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 28, 2025
18 business days (counted)
Running total: 51 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Sep 28 → Nov 2, 2025
24 business days (counted)
Running total: 75 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 12, 2025
7 business days (counted)
Running total: 82 of ? biz days used
Created: Jul 16, 2025
Tech Off Site: Nov 12, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 16 → Jul 16
Created
▶ Running
0
0
Jul 16 → Jul 16
Ready for Scheduling
▶ Running
0
0
Jul 16 → Jul 20
Assigned
▶ Running
2
2
Jul 20 → Aug 7
Scheduled
▶ Running
14
16
Aug 7 → Sep 2
Reschedule
▶ Running
17
33
Sep 2 → Sep 28
Scheduled
▶ Running
18
51
Sep 28 → Nov 2
Reschedule
▶ Running
24
75
Nov 2 → Nov 12
Scheduled
▶ Running
7
82
Coordinators Over SLA
Billing Over SLA
Created: Jul 16, 2025
Due: Nov 26, 2025
Completed: Nov 13, 2025 (13 days early)
⏱️
24.0d in Reschedule
Longest Stage
🔄
11 transitions
Status Changes
⚠️
79.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00510870
6007931876
Closed
29C
SYS-GC-6890A
Contract ends 12/31/2025 repair included
PM / EOQ
G1530A
US00030130 6890 Plus GC system
G2613A
US94810348 7683 Autoinjector module
G2614A
US82901316 7683 Autosampler tray module
🚨
Primary Delay
24.0 days stuck in "Reschedule"
⏱️
Total Delay
79.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
40.0d
/ 2.0d SLA
Reschedule
41.1d
/ 2.0d SLA
Tech Off Site
2.0d
/ 2.0d SLA
Ready to Bill
7.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
🔒
Internal CSA Notes
11/11 2nd call of today. Travel, mileage and zone are on WO-01292223 . Deviation and results checked with customer. Alternative method used for deliver.
Second call of today. Customer PC obsolete and slow. Work laptop with OpenLAB CDS Chemstation was used to run tests and process test is ACE. Carrier gas is H2 and electronic in automatic set flow 0.1 despite was put 0.15 ml/min.
MD
Please assign to Maria Davis ARP to site is 53 miles. Zone 2
🔧
Work Performed
11/11/2025 ACE OQ session 3.x was created. Customer acquisition PC was slow and was getting frozen. With customer approval work laptop was used to run test with OpenLAB CDS Chemstation. All tests passed. Session was committed, results and deviation were reviewed with customer. New column was installed per customer request and stabilized. Calibration will be run.
⚠️
Problem Description
29C
SYS-GC-6890A
Contract ends 12/31/2025 repair included
PM / EOQ
G1530A
US00030130 6890 Plus GC system
G2613A
US94810348 7683 Autoinjector module
G2614A
US82901316 7683 Autosampler tray module
📄
Description
6890 Series Gas Chromatograph
📞
Call Description
NOV 2025 GC EOQ
📅
WO-01292224 - EOQ - G1530A - Dallas - Versum Materials US LLC
Nov 12, 2025 9:00am – 6:00pm
Work Order: WO-01292224
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007931876
Location: Versum Materials US LLC
Address: 8201 S Central Expy, Dallas, TX 75241
Manufacturer: Agilent Technologies
Model #: G1530A
Serial #: US00030130
Contact Name: Abey Mehret
Contact Phone: (214) 372-778
Timeline
📞
📋
Work Order:
WO-01292224
Type:
EOQ
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
4d 4h
📅
Scheduled For:
2025-08-07T19:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
17d 22h
🗓️
📅
Scheduled For:
2025-09-25T19:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
26d 13h
🗓️
📅
Scheduled For:
2025-11-12T14:00:00.000+0000
🚗
From:
Scheduled
To:
Tech Off Site
Duration in Previous:
9d 17h
⏱️
Type:
Labor
Status:
Open
Qty:
7.5
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Tech Off Site, Completed
To:
Completed, Closed
Duration in Previous:
1d 5h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3h 17m
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 17.1 business days (threshold: 2.0 business days)
Exceeded by 15.1 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days
ℹ️ Work Order Details
Scheduled
Nov 12, 9:00 AM
Work Details (2)
Name
Type
Status
Qty
Amount
Date
WL-03005728
Labor
Open
7.5
$684.00
Nov 13, 6:15 AM
WL-03005729
Expenses
Open
1
$0.00
Nov 13, 6:21 AM