FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay51.0 days stuck in "Ready for Release"
⏱️
Total Delay41.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.2d / 0.5d SLA
Ready for Release
51.0d
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
15.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/17/2025 MKlose called 1-215-206-8157; Pembrooke, accepted on site date of Nov 5th, 6th, and 7th. POC, no cred needed. Rick Charles. FSE ... 09/29/2025 MKlose, CEver email; : pembrooke.marshall-holmes@gehealthcare.com, gave dates of Oct 7-Pct 10. Waiting on Confirmation. ... 09/17/2025 Cever received email from pembrooke.marshall-holmes@gehealthcare.com confirming devices asked for dates for servcie will confirm and let me know offered Oct 6th-9th 09/04/2025 Cever sent email to pembrooke.marshall-holmes@gehealthcare.com asking f he has confirmed the devices yet and offering onsite Dates 07/18/2025 MHamersley - called 215-206-8157, call went to VM/LM; sent email: pembrooke.marshall-holmes@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1M_ Screw_Disen
Template Description: FMI32097_ Code 1M_ Screw_Disen
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and found shoulder screw disengaged. Screw tightened per
instructions.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer
🔍Technician Findings
GOOD WORKING CONDITIONS
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01292452 - FCO - Giraffe OmniBed Carestation - PHILADELPHIA - THOMAS JEFFERSON UNIVERSITY HOSPITALS INC
Nov 5, 2025 8:00am – 9:00am
Work Order: WO-01292452
Account: GE Healthcare FMI
Customer Case Number: 1-555470424266
Location: THOMAS JEFFERSON UNIVERSITY HOSPITALS INC
Address: NORTHSIDE RECEIVING TENTH & SANSOM STREET, PHILADELPHIA, PA 19107
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABY71943
JPG
TABY71943_Left screw
Nov 5, 2025
JPG
TABY71943_Heater door closed
Nov 5, 2025
JPG
TABY71943_Heater door open
Nov 5, 2025
PDF
FMI Completion Certification Report_TABY71943
Nov 5, 2025
JPG
TABY71943_Giraffe Omnibed
Nov 5, 2025
Timeline
📞
Case Linked Jul 16, 5:04 PM
Case Number:00511201
Subject:GE FMI 32097 Work Orders 07.16.2025
Status:Closed
📋
Work Order Created Jul 16, 6:16 PM
Work Order:WO-01292452
Type:FCO
Priority:PC
⏳2.7 business days
✅
Status: Ready for Release by Erin MartinJul 18, 11:03 AM
From:Entered
To:Ready for Release
Duration in Previous:1d 16h
🚨51.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 29, 9:08 AM