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WO-01292456 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 THOMAS JEFFERSON UNIVERSITY HOSPITALS INC — NORTHSIDE RECEIVING TENTH & SANSOM STREET, PHILADELPHIA PA, 19107

Jul 16, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 30 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jul 18 → Sep 29, 2025
50 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 17, 2025
13 business days (counted)
Running total: 15 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Oct 17 → Nov 7, 2025
15 business days (counted)
Running total: 30 of ? biz days used
Created: Jul 16, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 16 → Jul 18 Created ▶ Running 2 2
Jul 18 → Sep 29 Ready for Release ⏸ Paused 50 —
Sep 29 → Oct 17 Ready for Scheduling ▶ Running 13 15
Oct 17 → Nov 7 Scheduled ▶ Running 15 30
Dispatch 2.2d
Holding 51.0d (excluded)
Coordinators 30.0d
Billing 12.0d
✗ SLA Missed
Dispatch
2.2 days
Over SLA
Holding (excluded from total)
51.0 days
Coordinators
30.0 days
Over SLA
Billing
12.0 days
Over SLA
Created: Jul 16, 2025 Due: Oct 31, 2025 Completed: Nov 7, 2025 (6 days late)
📅
80.2 days Total Age
⏱️
51.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00511201
GE FMI 32097 Work Orders 07.16.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pembrooke Marshall-Holmes
Owner
Shelby Robinson
Created
Jul 16, 2025
Work Orders from this Case (19)
WO-01292438 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292439 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292440 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292441 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292442 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292443 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292444 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292445 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292446 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292447 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292448 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292449 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292450 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292451 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292452 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292453 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
WO-01292455 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292456 (current) Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 7, 2025
WO-01292457 Invoiced
FCO • Rick Charles
Created: Jul 16, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 51.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.2d / 0.5d SLA
Ready for Release
51.0d
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
16.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/17/2025 MKlose called 1-215-206-8157; Pembrooke, accepted on site date of Nov 5th, 6th, and 7th. POC, no cred needed. Rick Charles. FSE ... 09/29/2025 MKlose, CEver email; : pembrooke.marshall-holmes@gehealthcare.com, gave dates of Oct 7-Pct 10. Waiting on Confirmation. ... 09/17/2025 Cever received email from pembrooke.marshall-holmes@gehealthcare.com confirming devices asked for dates for servcie will confirm and let me know offered Oct 6th-9th 09/04/2025 Cever sent email to pembrooke.marshall-holmes@gehealthcare.com asking f he has confirmed the devices yet and offering onsite Dates 07/18/2025 MHamersley - called 215-206-8157, call went to VM/LM; sent email: pembrooke.marshall-holmes@gehealthcare.com
🔧 Work Performed
FMI 32097 Not Completed - Customer Postponement w/o Date (Code 3C)
🔍 Technician Findings
good working conditions
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jul 16, 5:04 PM
Case Number: 00511201
Subject: GE FMI 32097 Work Orders 07.16.2025
Status: Closed
📋
Work Order Created Jul 16, 6:18 PM
Work Order: WO-01292456
Type: FCO
Priority: PC
⏳ 2.7 business days
✅
Status: Ready for Release by Erin Martin Jul 18, 11:03 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 16h
🚨 51.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 9:08 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 72d 22h
🚨 14.0 business days
👷
▶
3 Technician Assigned Oct 17, 10:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 1h
🚨 16.0 business days
⏱️
Labor Added Nov 7, 1:18 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Rick Charles Nov 7, 1:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 3h, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 11, 10:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 11, 10:32 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20d 3h, 0m
🚨 10.0 business days
🧾
Invoice Created Dec 12, 2:54 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00511201
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Nov 5, 8:00 AM
Created
Jul 16, 6:18 PM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-02999944 Labor Open 0.5 $100.00 Nov 7, 1:18 PM
WL-03003053 Labor Open 0.016666666666667 $38.00 Nov 11, 10:27 AM

Details