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WO-01294886 ↗ ServiceMax

LIFESTAR AMBULANCE - IL • Evaluation • P7

📍 LifeStar Ambulance - Springfield — 404 North 2nd Street, Springfield IL, 62702

Jul 30, 2025 → Sep 15, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Aug 8, 2025
✗ SLA Missed (25 biz days late)
Active: 32 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Jul 30 → Aug 4, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 11, 2025
5 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Incomplete
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 8 of 7 biz days used
23d
▶ Clock Running
Status: Completed
Aug 11 → Sep 13, 2025
23 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Reschedule
Sep 13 → Sep 15, 2025
1 business day (counted)
Running total: 32 of 7 biz days used
Created: Jul 30, 2025 Completed: Sep 15, 2025
Business Days Used 32 / 7
0 7d budget +25d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0 / 7
Jul 30 → Jul 30 Ready for Scheduling ▶ Running 0 0 / 7
Jul 30 → Aug 4 Assigned ▶ Running 3 3 / 7
Aug 4 → Aug 11 Scheduled ▶ Running 5 8 / 7
Aug 11 → Aug 11 Tech On Site ▶ Running 0 8 / 7
Aug 11 → Aug 11 Incomplete ▶ Running 0 8 / 7
Aug 11 → Sep 13 Completed ▶ Running 23 31 / 7
Sep 13 → Sep 15 Reschedule ▶ Running 1 32 / 7
Dispatch 0.0d
Coordinators 10.6d
Field Work 0.0d
Incomplete 23.4d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.6 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
23.4 days
Billing
0.0 days
Created: Jul 30, 2025 Due: Sep 15, 2025 Completed: Sep 15, 2025 (on time)
📅
32.6 days Total Age
⏱️
23.4d in Incomplete Longest Stage
🔄
11 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514502
L2 review - HCP -waiting for contract
Closed
Q-00029245 Stryker Medical - 6506 PowerPro Model Type: Powered Cot Serial #: 151240830 Device wont lower evenly. Has 2 other power loads and 2 manuals that they would like serviced as well while onsite. *** THEY WOULD LIKE THIS SCHEDULED BEFORE AUG 12TH IF POSSIBLE. *** Stryker 6506 PowerPro XT SN 1512040830 *This unit will need to be PM's and evaluated for any parts needed for repairs. Stryker 6082 SN 030639199 Stryker 6500 PowerPro XL SN 120439618 Stryker 6082 MX Pro SN 051140645 Stryker 6500 PowerPro SN 170340693
Priority
High
Origin
Phone
Reason
New Case
Contact
Judi Elmer
Owner
Shelby Robinson
Created
Jul 29, 2025
Work Orders from this Case (2)
WO-01294886 (current) Invoiced
Evaluation • Kevin Cox
Created: Jul 30, 2025 • Closed: Sep 15, 2025
WO-01294894 Invoiced
Preventive Maintenance • Kevin Cox
Created: Jul 30, 2025 • Closed: Aug 11, 2025
Completed with minor delays
Invoiced • 217 days old
🚨
Primary Delay 23.4 days stuck in "Incomplete"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
23.4d
Reschedule
1.0d / 2.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15/25 CDempsey- Closing wo as per request from K Weiss stating customer quote has expired.

9/12 KWeiss, Quote has expired. Moving w/o to reschedule for tech to complete and close.

8/11 KWeiss, Created case and sent to sales for quoting.

8/4 KKelch called Judi to schedule for 8/11 between 1 and 2 pm. Customer confirmed. Call logged on WO-01294886

7/30 KKelch called Judi to schedule for 8/11 between 10 and 11 am. She already left for the day. Advised to call back tomorrow. Call logged on WO-01294894

🔧 Work Performed
performed Evaluation
🔍 Technician Findings
9/15/25 lcoonrod see chatter sent. 8/11 found that unit need 4 lower bearings and headend caster covers. 9/15/25 CDempsey- Closing wo as per request from K Weiss stating customer quote has expired.
⚠️ Problem Description
Q-00029245 Stryker Medical - 6506 PowerPro Model Type: Powered Cot Serial #: 151240830 Device wont lower evenly. *** THEY WOULD LIKE THIS SCHEDULED BEFORE AUG 12TH IF POSSIBLE. *** Stryker 6506 PowerPro XT SN 1512040830 *This unit will need to be PM's and evaluated for any parts needed for repairs.
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jul 29, 12:30 PM
Case Number: 00514502
Subject: L2 review - HCP -waiting for contract
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jul 30, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jul 30, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 17m
⏳ 3.8 business days
🗓️
▶
2 Status: Scheduled Aug 4, 10:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-08-11T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Kevin Cox Aug 11, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
⏱️
▶
2 Labor Added Aug 11, 4:42 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Kevin Cox
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 19m, 0m
🚨 23.9 business days
🔄
Status: Reschedule by Keith Weiss Sep 12, 11:32 PM
From: Incomplete
To: Reschedule
Duration in Previous: 32d 6h
⏳ 1.1 business days
✔️
▶
2 Status: Completed Sep 15, 3:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Dempsey
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Sep 15, 5:28 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Sep 17, 9:26 PM
Invoice Number: SM-241020

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00514502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Kevin Cox
Scheduled
N/A
Created
Jul 30, 2:54 PM
Invoice #
SM-241020

Work Details (1)

Name Type Status Qty Amount Date
WL-02898140 Labor Open 0.66666666666667 $97.50 Aug 11, 4:42 PM

Details