Q-00029245
Stryker Medical - 6506 PowerPro
Model Type: Powered Cot
Serial #: 151240830
Device wont lower evenly.
Has 2 other power loads and 2 manuals that they would like serviced as well while onsite.
*** THEY WOULD LIKE THIS SCHEDULED BEFORE AUG 12TH IF POSSIBLE. ***
Stryker 6506 PowerPro XT SN 1512040830
*This unit will need to be PM's and evaluated for any parts needed for repairs.
Stryker 6082 SN 030639199
Stryker 6500 PowerPro XL SN 120439618
Stryker 6082 MX Pro SN 051140645
Stryker 6500 PowerPro SN 170340693
11/13/25 DPatton - PM's not calculating on 2 power cots
10/22/25 DPatton - Exam Table (PM) is not listed on the smc; (not billing on WO)
9/30/25 DPatton - Missing PM pricing for Exam Table.
9/9/25 CDempsey- tried to finalize correction, it said it needs to be closed instead.
9/5/25 CDempsey- contacted Kevin about correction needed.
8/20/25 Bsaur - Missing PM pricing for Exam Table.
8/14/25 DPatton - discrepancy of $34.67
8/4 KKelch called Judi to schedule for 8/11 between 1 and 2 pm. Customer confirmed. Call logged on WO-01294886
7/30 KKelch called Judi to schedule for 8/11 between 10 and 11 am. She already left for the day. Advised to call back tomorrow. Call logged on WO-01294894
07/30/2025 SRobinson-Will add SO# & EBT link once location is synced.
🔧Work Performed
Stryker Medical - 6082 MX-Pro R3
Serial #: 051140645 - Asset ID: 13277284
Stryker Medical - 6082 MX-Pro R3
Serial #: 030639199 - Asset ID: 13277280
Stryker Medical - 6500 PowerPro
Serial #: 120439618 - Asset ID: 13277282
Stryker Medical - 6500 PowerPro
Serial #: 170340693 - Asset ID: 13277281
⚠️Problem Description
https://www.ebiotrack.com/inspection.php?iid=29028
Q-00029245
PMs for the below units.
Stryker 6506 PowerPro XT SN 1512040830
*This unit will need to be PM's and evaluated for any parts needed for repairs.
Stryker 6082 SN 030639199
Stryker 6500 PowerPro XL SN 120439618
Stryker 6082 MX Pro SN 051140645
Stryker 6500 PowerPro SN 170340693
*** THEY WOULD LIKE THIS SCHEDULED BEFORE AUG 12TH IF POSSIBLE. ***
https://www.ebiotrack.com/inspection.php?iid=29028
📧
Email: EMSAR Service on Unit Checklist WO-01294894.
Completed Dec 5, 2025
To: judi@lifestarambulance.net
CC:
BCC:
Attachment: Screenshot 2025-10-31 120810.png, Screenshot 2025-10-31 121003.png
Subject: EMSAR Service on Unit Checklist WO-01294894.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01294894.
Location: LifeStar Ambulance - SpringfieldAddress: 404 North 2nd Street Springfield, IL 62702
Please find the attached checklist with this email.
Best Regards,EMSAR
📋
Outbound to +12175228831
Completed Jul 30, 2025
7/30 KKelch called Judi to schedule for 8/11 between 10 and 11 am. She already left for the day. Advised to call back tomorrow. Call logged on WO-01294894
Sep 26, 2025 1:04pm
@Kevin Cox @Craig Dempsey Please complete the process in EBT (update status in EBT to "Complete" and re-sync) Thank you!
Oct 22, 2025 11:29am
Hi @Natosha Beierschmitt @Lauren Oberg Exam Table (PM) is not listed on the smc, therefore, it is not billing on the WO. @Ben Saur @yec
📅
WO-01294894 - Preventive Maintenance - Springfield - LifeStar Ambulance - Springfield
Aug 11, 2025 1:00pm – 4:00pm
Work Order: WO-01294894
Account: LIFESTAR AMBULANCE - IL
Customer Case Number:
Location: LifeStar Ambulance - Springfield
Address: 404 North 2nd Street, Springfield, IL 62702
Manufacturer: Stryker Medical EMS
Model #:
Serial #:
Contact Name: Judi Elmer
Contact Phone: 217-522-8831
Contact Email: j
PNG
Screenshot 2025-10-31 120810
Oct 31, 2025
PNG
Screenshot 2025-10-31 121003
Oct 31, 2025
Case #00514502 – L2 review - HCP -waiting for contract
Status: Closed | Priority: High
Q-00029245
Stryker Medical - 6506 PowerPro
Model Type: Powered Cot
Serial #: 151240830
Device wont lower evenly.
Has 2 other power loads and 2 manuals that they would like serviced as well while onsite.
*** THEY WOULD LIKE THIS SCHEDULED BEFORE AUG 12TH IF POSSIBLE. ***
Stryker 6506
💬Case Comment
Internal Jul 29, 2025 4:22pm
Faxed RC to customer via Ring Central per her request. Emailed RC to schedule PMs March 2025 but never received a reply.
Timeline
📞
Case Linked Jul 29, 12:30 PM
Case Number:00514502
Subject:L2 review - HCP -waiting for contract
Status:Closed
⏳2.0 business days
📋
Work Order Created Jul 30, 3:05 PM
Work Order:WO-01294894
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Shelby RobinsonJul 30, 3:12 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Jul 30, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 5m
⏳3.8 business days
🗓️
▶
2
Status: Scheduled Aug 4, 10:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-08-11T17:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Kevin CoxAug 11, 2:09 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 4h
⏱️
▶
2
9x Labor Added Aug 11, 8:10 PM
9x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:6h 2m
⏳3.5 business days
💵
Status: Billing Review by Diane PattonAug 14, 9:22 AM
From:Closed
To:Billing Review
Duration in Previous:2d 13h
🚨15.0 business days
✏️
Status: WO Correction Needed by Rhonnie ReevesSep 4, 9:26 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:21d 0h
⏳4.0 business days
✔️
Status: Completed by Craig DempseySep 9, 11:30 AM
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:5d 2h, 0m
💵
Status: Billing Review by Diane PattonSep 9, 2:47 PM
From:Closed
To:Billing Review
Duration in Previous:3h 15m
🚨14.0 business days
✏️
Status: WO Correction Needed by Diane PattonSep 26, 1:03 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:16d 22h
⏳2.0 business days
🏁
Status: Closed by Ben SaurSep 29, 2:55 PM
From:WO Correction Needed
To:Closed
Duration in Previous:3d 1h
📄
Status: Ready to Bill by Diane PattonSep 29, 5:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:2h 15m
💵
Status: Billing Review by Diane PattonSep 30, 4:28 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:23h 17m
🚨15.9 business days
🏁
Status: Closed by Ben SaurOct 22, 11:21 AM
From:Billing Review
To:Closed
Duration in Previous:21d 18h
💵
Status: Billing Review by Diane PattonOct 22, 11:28 AM
From:Closed
To:Billing Review
Duration in Previous:6m
🚨30.0 business days
🏁
Status: Closed by Ben SaurDec 5, 12:59 PM
From:Billing Review
To:Closed
Duration in Previous:44d 2h
📄
▶
3
Status: Ready to Bill Dec 5, 1:05 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number:SM-248380
Bottlenecks
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Billing Review
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Billing Review
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Billing Review
Duration: 30.0 business days (threshold: 2.0 business days)