Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295773 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Delray Medical Center — 5352 Linton Blvd, Delray Beach FL, 33484

Aug 5, 2025 → Aug 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 19, 2025
✗ SLA Missed (6 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Aug 27, 2025)
▶ Clock Running
Status: Created
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 5 → Aug 14, 2025
7 business days (counted)
Running total: 7 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 27, 2025
9 business days (counted)
Running total: 16 of ? biz days used
Created: Aug 5, 2025 Completed: Aug 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 5 → Aug 5 Created ▶ Running 0 0
Aug 5 → Aug 14 Assigned ▶ Running 7 7
Aug 14 → Aug 27 Scheduled ▶ Running 9 16
Dispatch 0.5d
Coordinators 17.4d
Field Work 0.1d
Billing 1.6d
✗ SLA Missed
Dispatch
0.5 days
Over SLA
Coordinators
17.4 days
Over SLA
Field Work
0.1 days
Billing
1.6 days
Over SLA
Created: Aug 5, 2025 Due: Aug 19, 2025 Completed: Aug 27, 2025 (7 days late)
📅
17.0 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00516309
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 5, 2025
Work Orders from this Case (2)
WO-01295773 (current) Invoiced
Repair • Raymond Ebanks
Created: Aug 5, 2025 • Closed: Aug 27, 2025
WO-01295776 Invoiced
Repair • Raymond Ebanks
Created: Aug 5, 2025 • Closed: Sep 8, 2025
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
7.9d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2025 ALuman - dispatch to Raymond Ebanks to complete. Email sent to Justin for scheduling confirmation for 8/22

08/11/2025 DCox - Quote has been accepted. Planner to schedule for FSE to complete

08/05/2025 EMartin PWO pending entitlement FSE to work with POC to get hard copy PO and quote updated 

🔧 Work Performed
Travel to site. Replaced Flow sensor assembly, Air and O2. Performed complete Test & Verification. Device passed all tests & returned to service.
🔍 Technician Findings
Repair
⚠️ Problem Description
During annual PM, device failed Air Flow Accuracy test.
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 5, 8:32 AM
Case Number: 00516309
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 5, 8:59 AM
Work Order: WO-01295773
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 5, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 4h 1m
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Aug 14, 4:06 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 9d 3h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 25, 3:29 PM
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Aug 27, 6:47 PM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Raymond Ebanks Aug 27, 7:02 PM
From: Scheduled
To: Completed
Duration in Previous: 13d 2h
🚗
▶
2 Travel Added Aug 27, 7:35 PM
Travel Added → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 34m
⏱️
▶
2 Labor Added Aug 28, 9:59 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review, 07e-Partial Project
Duration in Previous: 14h 23m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Aug 28, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 11m
💰
Status: Invoiced by Josh Longway Aug 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m
🚨 25.9 business days
🧾
Invoice Created Oct 6, 6:57 AM
Invoice Number: SM-239469

Bottlenecks

Entered
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00516309
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Aug 25, 8:00 AM
Created
Aug 5, 8:59 AM
Invoice #
SM-239469

Work Details (4)

Name Type Status Qty Amount Date
WL-02917378 Labor Open 1 $155.00 Aug 27, 6:47 PM
WL-02917379 Labor Open 2 $190.00 Aug 27, 6:47 PM
WL-02917483 Travel Open 33 $0.00 Aug 27, 7:35 PM
WL-02918118 Labor Open 0.016666666666667 $38.00 Aug 28, 9:59 AM

Details