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WO-01295776 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Delray Medical Center — 5352 Linton Blvd, Delray Beach FL, 33484

Aug 5, 2025 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 19, 2025
✗ SLA Missed (13 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 5 → Aug 14, 2025
7 business days (counted)
Running total: 7 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 14 → Sep 8, 2025
16 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 5, 2025 Completed: Sep 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 5 → Aug 5 Created ▶ Running 0 0
Aug 5 → Aug 14 Assigned ▶ Running 7 7
Aug 14 → Sep 8 Scheduled ▶ Running 16 23
Dispatch 0.5d
Coordinators 23.9d
Field Work 0.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.5 days
Coordinators
23.9 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Aug 5, 2025 Due: Aug 19, 2025 Completed: Sep 8, 2025 (19 days late)
📅
23.5 days Total Age
⏱️
16.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
21.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516309
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 5, 2025
Work Orders from this Case (2)
WO-01295773 Invoiced
Repair • Raymond Ebanks
Created: Aug 5, 2025 • Closed: Aug 27, 2025
WO-01295776 (current) Invoiced
Repair • Raymond Ebanks
Created: Aug 5, 2025 • Closed: Sep 8, 2025
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 16.0 days stuck in "Scheduled"
⏱️
Total Delay 21.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
7.9d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2025 ALuman - dispatch to Raymond Ebanks to complete. Email sent to Justin for scheduling confirmation for 8/22

08/11/2025 DCox - Quote has been accepted. Planner to schedule for FSE to complete


08/05/2025 EMartin PWO pending entitlement FSE to work with POC to get hard copy PO and quote updated 

🔧 Work Performed
Travel to site. Replaced the DA PCBA. Device still failed system leak test. Removed new DA PCBA & replaced with the old. Device passed all other tests except system leak. Pressure test tubing & inspected rubber kits for holes or cracks. Returned DA PCBA. Ordered Blower assembly, Tubing & rubber kits.
🔍 Technician Findings
Repair
⚠️ Problem Description
Device failed System Leak Test during annual PM.
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 5, 8:32 AM
Case Number: 00516309
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 5, 9:03 AM
Work Order: WO-01295776
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 5, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 3h 40m
⚠️ 8.0 business days
📅
▶
3 Dispatch Scheduled Aug 14, 4:00 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 9d 3h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-08-22T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 25, 3:28 PM
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Aug 27, 8:39 PM
Type: Labor
Status: Open
Qty: 1, 2
⚠️ 5.4 business days
📅
Dispatch Scheduled by Ashley Luman Sep 4, 9:56 AM
Scheduled For: 2025-09-05T12:00:00.000+0000
⏳ 2.0 business days
✔️
▶
2 Status: Completed Sep 8, 12:07 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1m
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 8, 3:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 37m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Sep 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 51m
🚨 16.9 business days
🧾
Invoice Created Oct 6, 6:56 AM
Invoice Number: SM-240771

Bottlenecks

Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00516309
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 5, 8:00 AM
Created
Aug 5, 9:03 AM
Invoice #
SM-240771

Work Details (2)

Name Type Status Qty Amount Date
WL-02917615 Labor Open 1 $0.00 Aug 27, 8:39 PM
WL-02917616 Labor Open 2 $190.00 Aug 27, 8:39 PM

Details