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WO-01296107 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH WINTER PARK — 200 N LAKEMONT AVE, WINTER PARK FL, 32792

Aug 6, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 18 biz days
Paused: 48 biz days
🕐 Clock stopped: Invoiced (Nov 11, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Oct 16, 2025
48 business days (not counted)
7d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 27, 2025
7 business days (counted)
Running total: 8 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Oct 27 → Nov 11, 2025
10 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Aug 6, 2025 Invoiced: Nov 11, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 7 Created ▶ Running 1 1
Aug 7 → Oct 16 Ready for Release ⏸ Paused 48 —
Oct 16 → Oct 27 Ready for Scheduling ▶ Running 7 8
Oct 27 → Nov 11 On Hold ▶ Running 10 18
Nov 11 → Nov 11 Assigned ▶ Running 0 18
Nov 11 → Nov 11 Completed ▶ Running 0 18
Nov 11 → Nov 11 Closed ▶ Running 0 18
Nov 11 → Nov 11 Incomplete ▶ Running 0 18
Dispatch 2.0d
Holding 59.6d (excluded)
Coordinators 7.9d
Billing 11.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
59.6 days
Coordinators
7.9 days
Over SLA
Billing
11.5 days
Over SLA
Created: Aug 6, 2025 Due: Oct 31, 2025 Completed: Nov 11, 2025 (10 days late)
📅
67.0 days Total Age
⏱️
48.6d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00516774
GE FMI 32097 - Winter Park 08.06.2025
Closed
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andy Warren Warren
Owner
John Rolston
Created
Aug 6, 2025
Work Orders from this Case (2)
WO-01296107 (current) Invoiced
FCO • Shady Messak
Created: Aug 6, 2025 • Closed: Nov 11, 2025
WO-01296109 Invoiced
FCO • Shady Messak
Created: Aug 6, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 48.6 days stuck in "Ready for Release"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.6d
Ready for Scheduling
7.9d / 1.0d SLA
On Hold
11.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
0.0d
Ready to Bill
11.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 mklose rcvd email from Andrew; "Giraffe OmniBed Carestation Serial Number HDGS50595, is no longer located at the Winter Garden Campus. After confirming with both Biomed and Labor & Delivery management, it has been verified that this device was given away. I have no further information regarding its current location or recipient." updated notes accordingly.



10/16/2025 mklose rcvd email from Andrew, they will do recall themselves. updated RF_READY, and added email to notes.


10/16/2025 mklose emailed Andrew and Andy for update on device.


10/14/2025 mklose rcvd call from Andrew;' 407-968-9465. andrew spiewak. Andrew.Spiewak@adventhealth.com, add andy warren to email. recall specialist. andy.warren@adventhealth.com


10/13/2025 mklose called (800) 497-1727; LVM for Andrew


10/13/2025 mklose rcvd call from Mark 800-4637-1171; he, gave phone numbers for (407) 968-9465 Andrew Spiewak

(407) 790-8999 Joe Domingo ... 


10/13/2025 rcvd call from Dan 414-368-6271; wo-01296109 ticket #1-556209306361. wo-01296107 ticket # 1-556209261772. xfer to Mark going to look up a biomed contact and will call back


.10/13/2025 mklose called (407) 646-7000; xfer to Biomed. Dan, ticket was opened in August. Asked for escalation. Someone will call back by end of day.

🔧 Work Performed
FMI 32097 Not Required - Device Location Unknown
⚠️ Problem Description
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 6, 11:18 AM
Case Number: 00516774
Subject: GE FMI 32097 - Winter Park 08.06.2025
Status: Closed
📋
Work Order Created Aug 6, 11:44 AM
Work Order: WO-01296107
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Aug 7, 3:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 49.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 16, 1:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 21h
⚠️ 8.0 business days
⏸️
Status: On Hold by Megan Klose Oct 27, 9:22 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 10d 20h
🚨 11.0 business days
👷
▶
3 Technician Assigned Nov 11, 12:31 PM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Fady Messak
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 15d 4h, 0m
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 0m
⚠️
▶
3 Status: Incomplete Nov 11, 1:29 PM
Status: Incomplete → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Fady Messak
From: Incomplete
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 12, 2:33 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey Nov 12, 2:39 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18d 23h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:39 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00516774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Aug 6, 11:44 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03003333 Labor Open 0.5 $100.00 Nov 11, 1:31 PM
WL-03004798 Labor Open 0.016666666666667 $38.00 Nov 12, 2:33 PM

Details