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WO-01296109 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH WINTER PARK — 200 N LAKEMONT AVE, WINTER PARK FL, 32792

Aug 6, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 18 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Oct 16, 2025
48 business days (not counted)
7d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 27, 2025
7 business days (counted)
Running total: 8 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Oct 27 → Nov 11, 2025
10 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Aug 6, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 7 Created ▶ Running 1 1
Aug 7 → Oct 16 Ready for Release ⏸ Paused 48 —
Oct 16 → Oct 27 Ready for Scheduling ▶ Running 7 8
Oct 27 → Nov 11 On Hold ▶ Running 10 18
Nov 11 → Nov 11 Assigned ▶ Running 0 18
Nov 11 → Nov 11 Completed ▶ Running 0 18
Nov 11 → Nov 11 Closed ▶ Running 0 18
Nov 11 → Nov 11 Incomplete ▶ Running 0 18
Dispatch 2.0d
Holding 59.6d (excluded)
Coordinators 7.8d
Billing 11.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
59.6 days
Coordinators
7.8 days
Over SLA
Billing
11.5 days
Over SLA
Created: Aug 6, 2025 Due: Oct 31, 2025 Completed: Nov 11, 2025 (10 days late)
📅
67.0 days Total Age
⏱️
48.6d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00516774
GE FMI 32097 - Winter Park 08.06.2025
Closed
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andy Warren Warren
Owner
John Rolston
Created
Aug 6, 2025
Work Orders from this Case (2)
WO-01296107 Invoiced
FCO • Shady Messak
Created: Aug 6, 2025 • Closed: Nov 11, 2025
WO-01296109 (current) Invoiced
FCO • Shady Messak
Created: Aug 6, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 48.6 days stuck in "Ready for Release"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.6d
Ready for Scheduling
7.8d / 1.0d SLA
On Hold
11.0d
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
Completed
0.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
11.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 mklose rcvd email from Andrew, "This is to inform you that today I located the Giraffe OmniBed Carestation, Serial Number HDGS50623, and successfully completed the repairs as outlined in Addendum 5971733. Following the service, the device was returned to active use." MK updated notes accordingly.


10/16/2025 mklose rcvd email from Andrew, they will do recall themselves, updated RF_READY and added email to notes.


10/16/2025 mklose emailed Andrew and Andy for update on device.


10/14/2025 mklose rcvd call from Andrew;' 407-968-9465. andrew spiewak. Andrew.Spiewak@adventhealth.com, add andy warren to email. recall specialist. andy.warren@adventhealth.com


10/13/2025 mklose called (800) 497-1727; LVM for Andrew


10/13/2025 mklose rcvd call from Mark 800-4637-1171; he, gave phone numbers for (407) 968-9465 Andrew Spiewak

(407) 790-8999 Joe Domingo ... 


10/13/2025 rcvd call from Dan 414-368-6271; wo-01296109 ticket #1-556209306361. wo-01296107 ticket # 1-556209261772. xfer to Mark going to look up a biomed contact and will call back


10/13/2025 mklose called (407) 646-7000; xfer to Biomed. Dan, ticket was opened in August. Asked for escalation. Someone will call back by end of day.

🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed (customer confirmation attached)
⚠️ Problem Description
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 6, 11:18 AM
Case Number: 00516774
Subject: GE FMI 32097 - Winter Park 08.06.2025
Status: Closed
📋
Work Order Created Aug 6, 11:46 AM
Work Order: WO-01296109
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Aug 7, 3:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 49.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 16, 1:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 21h
⚠️ 8.0 business days
⏸️
Status: On Hold by Megan Klose Oct 27, 9:25 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 10d 20h
🚨 11.0 business days
👷
▶
3 Status: Assigned Nov 11, 12:33 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: Shady Messak
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️
▶
4 Status: Incomplete Nov 11, 1:50 PM
Status: Incomplete → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Incomplete
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Nov 12, 2:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 12, 2:38 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18d 23h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:39 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00516774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Aug 6, 11:46 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03003389 Labor Open 0.5 $100.00 Nov 11, 1:52 PM
WL-03004797 Labor Open 0.016666666666667 $38.00 Nov 12, 2:33 PM

Details