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← WO Overview

WO-01296231 ↗ ServiceMax

Steris • Installation • PC

📍 UH Cleveland Medical Center — 1100 Euclid Ave, Cleveland OH, 44106

Aug 6, 2025 → Aug 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 10, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Completed (Aug 9, 2025)
1d
▶ Clock Running
Status: Assigned
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 9, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Aug 6, 2025 Completed: Aug 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 7 Assigned ▶ Running 1 1
Aug 7 → Aug 9 Scheduled ▶ Running 1 2
Coordinators 2.9d
Billing 2.8d
✓ SLA Met
Coordinators
2.9 days
Over SLA
Billing
2.8 days
Over SLA
Created: Aug 6, 2025 Due: Aug 10, 2025 Completed: Aug 9, 2025 (1 days early)
📅
2.1 days Total Age
⏱️
29.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
29.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Aug 7, 2025
Visit 2 Aug 8, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516976
UH Cleveland Medical Center- SOA 18411390 / SOA 18559151
Closed
SOW: Installation - QTY 3 x monitors in OR27 1 x wall and 2 x in-field along with the cables from the Siemens rack to the monitors that has not been installed QTY 1 x Connect Point in OR 17 NOTE: This must be done on Thursday 8/7 AFTER cases (afternoon/ evening) NOTE: Jared is OOO this week. Senior IPM: Codie Hesse is running this job. Mobile: 270-709-4474
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jared Devorich
Owner
Installations Cases
Created
Aug 6, 2025
Work Orders from this Case (2)
WO-01296231 (current) Invoiced
Installation • Maximilian Tucker
Created: Aug 6, 2025 • Closed: Aug 8, 2025
WO-01305588 Invoiced
Installation • Maximilian Tucker
Created: Sep 22, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 29.0 days stuck in "Closed"
⏱️
Total Delay 29.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Closed
29.0d / 1.0d SLA
Billing Review
1.0d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09-22-25 NFloyd: Reply from Jared -- He is splitting these SOAs into different records. He a submitted request for new PO for  SOA 18559151 ($1,500)


09-21-25 NFloyd: Still awaiting an update/corrected PO amount correction. Jared sent over confirmation of $3,400 which does not reflect the add-ons that he requested and confirmed for a total of $4,900 for this WO.

Emailed Jared on 09/10 and 9/21

🔧 Work Performed
Installed connect point in OR 17. Couldn't connect power electrician wasn't available at the time of install. Returning the next day to mount monitors and run fiber and power to OR 27
🔍 Technician Findings
power needs to be connected to connect point. UH has electrician who will connect power.
⚠️ Problem Description
SOW: Installation - QTY 3 x monitors in OR 27 1 x wall and 2 x in-field along with the cables from the Siemens rack to the monitors that has not been installed QTY 1 x Connect Point in OR 17 NOTE: This must be done on Thursday 8/7 AFTER cases (afternoon/ evening) NOTE: Jared is OOO this week. Senior IPM: Codie Hesse is running this job. Mobile: 270-709-4474

Timeline

📞
Case Linked Aug 6, 6:51 PM
Case Number: 00516976
Subject: UH Cleveland Medical Center- SOA 18411390 / SOA 18559151
Status: Closed
📋
2 Work Order Created Aug 6, 7:20 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Ready for Scheduling
To: Assigned
Duration in Previous: 0m
🗓️
2 Status: Scheduled Aug 7, 1:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Peter Green
Scheduled For: 2025-08-07T12:00:00.000+0000
⏱️
3x Labor Added Aug 7, 10:31 PM
Type: Labor
Status: Open
Qty: 3, 5, 0.5
1.2 business days
⏱️
2 6x Labor Added Aug 8, 10:34 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Maximilian Tucker
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
🚨 29.2 business days
💵
Status: Billing Review by Nicole Floyd Sep 21, 6:17 PM
From: Closed
To: Billing Review
Duration in Previous: 43d 19h
📄
Status: Ready to Bill by Nicole Floyd Sep 22, 1:26 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 19h 9m
📨
Status: Invoice Pending by Diane Patton Sep 23, 12:37 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 10m
🧾
Invoice Created Sep 24, 10:37 AM
Invoice Number: SM-241789

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business hours
Closed
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

📞
Case 00516976
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Aug 7, 8:00 AM
Created
Aug 6, 7:20 PM
Invoice #
SM-241789

Work Details (9)

Name Type Status Qty Amount Date
WL-02895039 Labor Open 3 $0.00 Aug 7, 10:31 PM
WL-02895040 Labor Open 5 $3,400.00 Aug 7, 10:31 PM
WL-02895041 Labor Open 0.5 $0.00 Aug 7, 10:31 PM
WL-02896667 Labor Open 1.5 $0.00 Aug 8, 10:34 PM
WL-02896668 Labor Open 3 $0.00 Aug 8, 10:34 PM
WL-02896669 Labor Open 7.5 $0.00 Aug 8, 10:34 PM
WL-02896670 Expenses Open 1 $0.00 Aug 8, 10:34 PM
WL-02896671 Expenses Open 1 $0.00 Aug 8, 10:34 PM
WL-02896672 Expenses Open 1 $0.00 Aug 8, 10:34 PM

Details