Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305588 ↗ ServiceMax

Steris • Installation • PC

📍 UH Cleveland Medical Center — 1100 Euclid Ave, Cleveland OH, 44106

Sep 22, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 10, 2025
✗ SLA Missed (31 biz days late)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
1d
▶ Clock Running
Status: Assigned
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Ready to Bill
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Invoice Pending
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 22, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 23 Assigned ▶ Running 1 1
Sep 23 → Sep 23 Ready to Bill ▶ Running 0 1
Sep 23 → Sep 23 Invoice Pending ▶ Running 0 1
Coordinators 1.8d
Billing 0.4d
✗ SLA Missed
Coordinators
1.8 days
Over SLA
Billing
0.4 days
Created: Sep 22, 2025 Due: Aug 10, 2025 Completed: Sep 23, 2025 (43 days late)
📅
1.8 days Total Age
⏱️
1.8d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00516976
UH Cleveland Medical Center- SOA 18411390 / SOA 18559151
Closed
SOW: Installation - QTY 3 x monitors in OR27 1 x wall and 2 x in-field along with the cables from the Siemens rack to the monitors that has not been installed QTY 1 x Connect Point in OR 17 NOTE: This must be done on Thursday 8/7 AFTER cases (afternoon/ evening) NOTE: Jared is OOO this week. Senior IPM: Codie Hesse is running this job. Mobile: 270-709-4474
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jared Devorich
Owner
Installations Cases
Created
Aug 6, 2025
Work Orders from this Case (2)
WO-01296231 Invoiced
Installation • Maximilian Tucker
Created: Aug 6, 2025 • Closed: Aug 8, 2025
WO-01305588 (current) Invoiced
Installation • Maximilian Tucker
Created: Sep 22, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 1.8 days stuck in "Assigned"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
QTY 1 x Connect Point in OR 17

Timeline

📞
Case Linked Aug 6, 6:51 PM
Case Number: 00516976
Subject: UH Cleveland Medical Center- SOA 18411390 / SOA 18559151
Status: Closed
🚨 32.6 business days
📋
▶
2 Work Order Created Sep 22, 1:15 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Sep 23, 9:15 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Nicole Floyd
From: Assigned
To: Ready to Bill
Duration in Previous: 20h 0m
📨
Status: Invoice Pending by Diane Patton Sep 23, 12:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 23m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 25, 8:43 AM
Invoice Number: SM-241791

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00516976
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Maximilian Tucker
Scheduled
N/A
Created
Sep 22, 1:15 PM
Invoice #
SM-241791

Work Details (1)

Name Type Status Qty Amount Date
WL-02945607 Labor Open - $1,500.00 Sep 23, 9:15 AM

Details