Detailed work order timeline, KPIs, and analysis
PET PASSAGES (EMS) • Repair • P7
📍 Pet Passages (EMS) — 348 State Rt. 104, Ontario NY, 14519
Aug 8, 2025 → Dec 29, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 8 → Aug 8 | Created | ▶ Running | 0 | 0 / 7 |
| Aug 8 → Aug 8 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Aug 8 → Aug 20 | Awaiting Parts | ⏸ Paused | 8 | — |
| Aug 20 → Aug 20 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Aug 20 → Aug 22 | Assigned | ▶ Running | 2 | 2 / 7 |
| Aug 22 → Aug 28 | Scheduled | ▶ Running | 4 | 6 / 7 |
| Aug 28 → Aug 28 | Tech On Site | ▶ Running | 0 | 6 / 7 |
| Aug 28 → Aug 28 | Tech Off Site | ▶ Running | 0 | 6 / 7 |
| Aug 28 → Sep 2 | Incomplete | ▶ Running | 2 | 8 / 7 |
| Sep 2 → Sep 3 | L2 Screening | ▶ Running | 1 | 9 / 7 |
| Sep 3 → Nov 11 | Awaiting Parts | ⏸ Paused | 47 | — |
| Nov 11 → Dec 12 | Reschedule | ▶ Running | 21 | 30 / 7 |
| Dec 12 → Dec 29 | Scheduled | ▶ Running | 10 | 40 / 7 |
12/29 EForster: Travel covered on WO-1296708
12/12 KSmith -- Scheduled for 12/29 with Mike. 8-10am on WO-01296709
12/12 KSmith -- Sent email to Mike to schedule for 12/29. FSE is fully booked next week and PTO until then.
12/10/25 RBerry- Updated due date based on parts. Still waiting on parts for WO-01296708.
12/5 KSmith -- Michael would like to wait until all parts arrive before scheduling, to avoid the extra travel charge. Email logged on WO-01296709
12/5 KSmith -- Michael was not in the office today. Left contact information for a return call to see if they want to keep waiting for the parts for the 4th unit to ship or go ahead and schedule the repairs on the 3 we have parts for. Sending email as well. Everything logged on WO-01296709
12/5/2025 Sramen - still waiting on parts for WO-01296708. Updated due date.
11/24/2025 Sramen - still waiting on parts for WO-01296708. Updated due date.
11/20/25 RBerry- Spoke with Christian, states that Michael is OOO today. Advised I was calling to confirm if they would like us to go ahead and complete the repairs we have parts for and return for the last repair when tracking is received or if they would like all WOs completed together. Christian states he will give my information to Michael and have him return my call when he returns. See logged call on WO-01296707
11/17/25 RCook- Updated due date based on parts.
11/12/25 RCook- Updated due date based on parts. Site would like WOs scheduled together. Waiting on parts for WO-01296708. Removed delay code.
11/11 KSmith -- Awaiting parts for WO-01296708
11/11 SWeaver- IT was able to override the error and shipment was completed in dropship.
11/11 SWeaver- Sent screengrab of Dropship error message to Furqan Shaft in an attempt to solve and finalize the shipment. RE: ITN-0033185
11/10 KSmith -- Looks like all parts have shipped but PO still in awaiting parts. Chatter to Keith to verify if more parts need to ship or if WO can be moved to RFS
11/04/2025 SWeaver- Full Tracking Information:
1 of 2: 1Z01E3E70393377583
2 of 2: 1Z01E3E70392175196
11/04/2025 KeithC - printed pick ticket for the warehouse
10/24/2025 - KFricke placed a bulk PO orders on 10/20/2025 that include necessary parts for this order not in stock to Wilmington: Ferno PO015098. Only 1 out of 3 items currently in stock: 3451700
10/15 KSmith -- Teams message to Stephanie to see about updates for this WO. Been sitting for almost 2 months with no updates.
9/22 KSmith -- Shawn is following up with Keith to see why this PO has been sitting open for over two weeks with no movement.
9/17 KSmith -- Teams message to Shawn to check on this one. Part order has been sitting in "Open" status for over two weeks with no movement.
9/15 KSmith -- Awaiting parts shipment
9/8 KSmith -- Awaiting parts shipment
9/2/25 SReich - Added Q-00029813 from case 00523204, sending to L2.
8/29 KWeiss, Created case and sent to sales for quoting.
8/22/2025 Sramen - parts eta 8/25. Updated due date and removed delay code.
8/22 KSmith -- Scheduled for 8/28 with Mike on WO-01296708
8/22 KSmith -- Sent email to Mike to schedule for 8/28 on WO-01296708
8/20/25 RCook- Spoke with location, advised WO has been released for parts to ship. Advised that I do not have tracking information yet but am hoping this updates with tracking information tomorrow and we will reach out to schedule all WOs together. See logged call on WO-01296707
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02909765 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909766 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909767 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909768 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909769 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909770 | Parts | Open | 0 | $0.00 | Aug 21, 12:40 PM |
| WL-02909771 | Parts | Open | 1 | $142.00 | Aug 21, 12:40 PM |
| WL-02909772 | Parts | Open | 1 | $53.00 | Aug 21, 12:40 PM |
| WL-02909773 | Expenses | Open | 1 | $13.37 | Aug 21, 12:40 PM |
| WL-02918658 | Labor | Open | 0.5 | $0.00 | Aug 28, 2:35 PM |
| WL-02918659 | Labor | Open | 0.91666666666667 | $149.00 | Aug 28, 2:35 PM |
| WL-02918761 | Labor | Open | 0.5 | $0.00 | Aug 28, 4:00 PM |
| WL-02918762 | Travel | Open | 18 | $0.00 | Aug 28, 4:00 PM |
| WL-02918763 | Travel | Open | 18 | $0.00 | Aug 28, 4:00 PM |
| WL-03003032 | Parts | Open | 1 | $44.00 | Nov 11, 10:13 AM |
| WL-03003033 | Parts | Open | 1 | $0.00 | Nov 11, 10:13 AM |
| WL-03003034 | Parts | Open | 1 | $1.00 | Nov 11, 10:13 AM |
| WL-03003035 | Expenses | Open | 1 | $24.87 | Nov 11, 10:13 AM |
| WL-03049398 | Labor | Open | 1 | $149.00 | Dec 29, 7:14 PM |