Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay26.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay43.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
15.0d
Ready for Scheduling
26.0d / 1.0d SLA
On Hold
0.4d
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
16.6d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/05/2025 ABelyea - per attached email, FMI already completed
08/18/2025 MHamersley - called 248-325-1000, transferred to Bio Med, spoke to Amanda, Trimedx, she will pass on msg to bio med.
🔧Work Performed
FMI 32097 Not Required - FMI Previously Installed
🔍Technician Findings
FMI 32097 Not Required - FMI Previously Installed
⚠️Problem Description
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
MSG
FW GE HealthCare 32097 Response HENRY FORD WEST BLOOMFIELD HOSPITAL
Sep 5, 2025
Timeline
📞
Case Linked Aug 12, 9:48 AM
Case Number:00518207
Subject:GE FMI 32097 - Tristar 08.12.2025
Status:Closed
📋
Work Order Created Aug 12, 11:51 AM
Work Order:WO-01297233
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Allison BelyeaAug 15, 10:36 AM
From:Entered
To:Ready for Release
Duration in Previous:2d 22h
🚨15.0 business days
📅
Status: Ready for Scheduling by Allison BelyeaSep 5, 11:29 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:21d 0h
🚨26.0 business days
⏸️
Status: On Hold by Erin MartinOct 10, 1:58 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:35d 2h
👷
▶
2
Technician Assigned Oct 10, 5:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From:On Hold
To:Assigned
Duration in Previous:3h 21m
🔧
▶
3
Status: Tech On Site Oct 10, 7:53 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.083333333333333
✔️
Status: Completed by Philmon Mehari
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳2.5 business days
📋
▶
2
Status: 07e-Partial Project Oct 15, 2:39 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:1m
🚨14.0 business days
💵
▶
2
Status: Billing Review Nov 3, 11:26 AM
Status: Billing Review → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:N/A
⏳2.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyNov 4, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 1h
📄
Status: Ready to Bill by Micah PetersNov 4, 10:45 PM
From:Invoice Pending
To:Ready to Bill
Duration in Previous:9h 46m
📨
▶
2
Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 6, 2:14 PM
Invoice Number:SM-245631
Bottlenecks
Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.7 business days (threshold: 1.0 business days)
Exceeded by 12.7 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)