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WO-01297245 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HENRY FORD WEST BLOOMFIELD HOSPITAL — 6777 W MAPLE RD, WEST BLOOMFIELD MI, 48322

Aug 12, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (27 biz days early)
Active: 15 biz days
Paused: 14 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Sep 5, 2025
14 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 23, 2025
12 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Completed
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Aug 12, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 15 Created ▶ Running 3 3
Aug 15 → Sep 5 Ready for Release ⏸ Paused 14 —
Sep 5 → Sep 23 Ready for Scheduling ▶ Running 12 15
Sep 23 → Sep 23 Completed ▶ Running 0 15
Dispatch 4.0d
Holding 15.0d (excluded)
Coordinators 13.0d
Field Work 0.0d
Billing 6.0d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
15.0 days
Coordinators
13.0 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Sep 23, 2025 (38 days early)
📅
30.0 days Total Age
⏱️
15.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00518207
GE FMI 32097 - Tristar 08.12.2025
Closed
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Aug 12, 2025
Work Orders from this Case (13)
WO-01297228 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297231 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297232 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297233 Invoiced
FCO • Philmon Mehari
Created: Aug 12, 2025 • Closed: Oct 10, 2025
WO-01297235 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297236 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297237 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297239 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297241 Invoiced
FCO • Alberto Galan
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297242 Invoiced
FCO • Alberto Galan
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297243 Invoiced
FCO • Alberto Galan
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297244 Invoiced
FCO • Shady Messak
Created: Aug 12, 2025 • Closed: Sep 24, 2025
WO-01297245 (current) Invoiced
FCO • Alberto Galan
Created: Aug 12, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
15.0d
Ready for Scheduling
13.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/05/2025 ABelyea - per attached email, FMI already completed

08/18/2025 MHamersley - called 248-325-1000, transferred to Bio Med, spoke to Amanda, Trimedx, she will pass on msg to bio med.

🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed
⚠️ Problem Description
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 12, 9:48 AM
Case Number: 00518207
Subject: GE FMI 32097 - Tristar 08.12.2025
Status: Closed
📋
Work Order Created Aug 12, 11:55 AM
Work Order: WO-01297245
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Allison Belyea Aug 15, 10:36 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 22h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 5, 11:21 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 21d 0h
🚨 13.0 business days
⏱️
▶
4 Labor Added Sep 23, 10:53 AM
Labor Added → Status: Completed → Status: Assigned → Technician Assigned
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling
To: Completed
Duration in Previous: 17d 23h
👷
Status: Assigned by Fady Messak
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Fady Messak
Technician: a0h6e00000II9QOAA1, Alberto Galan
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 24, 11:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 2h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:56 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00518207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Alberto Galan
Scheduled
N/A
Created
Aug 12, 11:55 AM
Invoice #
SM-242560

Work Details (2)

Name Type Status Qty Amount Date
WL-02945702 Labor Open 0.25 $100.00 Sep 23, 10:53 AM
WL-02947336 Labor Open 0.016666666666667 $38.00 Sep 24, 11:43 AM

Details