Q-00029451
How many pieces of equipment are in need of attention? 2
Manufacturer & Model: Ferno 101H Embalming Table 2 each
Serial: No Serial number provided. Will need the tech to get the serial #.
Issue: wheel locks are not functioning properly on both tables
Sales Tax Exempt No
The label on the table matches the current design- on this please complete eval,review,and testing to determine if parts are needed/ for each unit
9/12 MOwens Called and spoke to Craig. Moving the return visit to 9/15. He said that will be fine with him.
9/11 MOwens Called to speak to Craig. He said to schedule any day next week except Tues when he is not working. Scheduling return visit for 9/18 eta between 10-12
9/9 MOwens Called to speak to Craig but he doesn't work on Tues. Will call in the morning.
Travel for 8/25/25 moved to wo 1297679
8/27/25 SReich - Added Q-00029735 from case 00521975.
8/25 KWeiss, Created case and sent to sales for quoting.
8/21 MOwens sent email to Craig confirming the visit for Monday 8/25 between 10am-12pm.
8/21 MOwens Called and spoke to Craig. He said any day will work for the visit next week. I will send a email to confirm the date for the repair visit.
8/19 MOwens Called to speak to Craig but he was gone for the day. Will call back on 8/20.
🔧Work Performed
Unit inspected
Wheels and brakes inspected
Brakes manually engaged- brakes work
Pedal worn and spins on actuation rod
9/15/25:
Foot pedal replaced
Unit cycle tested
Unit demonstrated to customer
🔍Technician Findings
Unit brakes inoperable-
Found foot peda is broken
Requires new foot pedal
9/15/25-
Located unit
Foot pedal needs replacement
⚠️Problem Description
Q-00029735 (approved quote)
Q-00029451
1 Of 2
How many pieces of equipment are in need of attention? 2
Manufacturer & Model: Ferno 101H Embalming Table 2 each
Serial: No Serial number provided. Will need the tech to get the serial #.
Issue: wheel locks are not functioning properly on both tables
Sales Tax Exempt No
The label on the table matches the current design- on this please complete eval,review,and testing to determine if parts are needed/ for each unit
📄Description
Ferno Model 101-H Embalming Table
📋
Outbound to +15403822612
Completed Sep 12, 2025
Called and spoke to Craig. Moving the return visit to 9/15. He said that will be fine with him.
📋
Outbound to +15403822612
Completed Sep 11, 2025
Called to speak to Craig. He said to schedule any day next week except Tues when he is not working. Scheduling return visit for 9/18 eta between 10-12
📋
Outbound to +15403822612
Completed Sep 9, 2025
Called to speak to Craig but he doesn't work on Tues. Will call in the morning.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 3, 2025
To: hornemonuments@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01297678Location: Horne Funeral HomeAddress: 1300 N. Franklin Street Christiansburg, VA 24073Device: Model 101-H JJ-268790Problem Description: Q-00029735 (approved quote)
Q-0002945
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 27, 2025
To: hornemonuments@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01297678Location: Horne Funeral HomeAddress: 1300 N. Franklin Street Christiansburg, VA 24073Device: Model 101-H JJ-268790Problem Description: Q-00029735 (approved quote)
Q-0002945
📧
Email:Horne Funeral Home Embalming Table Repair Visit
Completed Aug 21, 2025
From: mowens@emsar.com
To: hornemonuments@gmail.com
Craig
Confirming that EMSAR tech Todd Fogiel will come to your location this Monday 8/25 between 10-12 to look at the 2 Ferno embalming tables .
Thanks for speaking with me this morning.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/em
📋
Outbound to +15403822612
Completed Aug 21, 2025
Called and spoke to Craig. He said any day will work for the visit next week. I will send a email to confirm the date for the repair visit.
📋
Outbound to +15403822612
Completed Aug 19, 2025
Called to speak to Craig but he was gone for the day. Will call back on 8/20.
📅
WO-01297678 - Repair - Model 101-H - Christiansburg - Horne Funeral Home
Sep 15, 2025 10:00am – 1:00pm
Work Order: WO-01297678
Account: Horne Funeral Home
Customer Case Number:
Location: Horne Funeral Home
Address: 1300 N. Franklin Street, Christiansburg, VA 24073
Manufacturer: Ferno
Model #: Model 101-H
Serial #: JJ-268790
Contact Name: Craig Helvey
Contact Phone: 5403822612
Contact Email: hornemon
Case #00516810 – Needs Quote
Status: Closed | Priority: Standard
Q-00029451
How many pieces of equipment are in need of attention? 2
Manufacturer & Model: Ferno 101H Embalming Table 2 each
Serial: No Serial number provided. Will need the tech to get the serial #.
Issue: wheel locks are not functioning properly on both tables
Sales Tax Exempt No
Hi Craig,
I'm Dave Creditt with Emsar Corp Tech Support in regards to your tables needing repair, Can you provide me the serial numbers? if not maybe e-mail me some images? There are three different styles of these units.
Thanks
Dave
ref:!00DA0093zU.!500VU0Vj7QD:ref
Timeline
📞
Case Linked Aug 6, 12:15 PM
Case Number:00516810
Subject:Needs Quote
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Aug 14, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳2.0 business days
👷
▶
2
Status: Assigned Aug 15, 2:43 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Todd Fogiel
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Aug 21, 3:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-08-25T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Todd FogielAug 25, 11:07 AM