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WO-01298082 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Astrazeneca Pharmaceuticals LP — 200 Cardinal Way, Redwood City CA, 94063

Aug 18, 2025 → Oct 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (9 biz days early)
Active: 43 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 20, 2025
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 19 Assigned ▶ Running 1 1
Aug 19 → Oct 20 Scheduled ▶ Running 42 43
Oct 20 → Oct 20 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 45.0d
Field Work 1.0d
Billing 14.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
45.0 days
Over SLA
Field Work
1.0 days
Billing
14.4 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 20, 2025 (11 days early)
📅
44.0 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519686
6007940882
Closed
28U SYS-GC-7890 Contract ends 04/15/2026 repair included PM / EOQ G4513AR CN18310054 Agilent Cert. Pre-owned 7693A Injector G3440B CN14453175 Agilent 7890B Series GC Custom G4514A CN14380102 7693A Tray, 150 Vial G4514A CN14380103 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Susan Lagman
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298082 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 20, 2025
WO-01298084 Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 21, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
43.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
14.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 21 miles. Zone 1
🔧 Work Performed
Completed PM
⚠️ Problem Description
28U SYS-GC-7890 Contract ends 04/15/2026 repair included PM / EOQ G4513AR CN18310054 Agilent Cert. Pre-owned 7693A Injector G3440B CN14453175 Agilent 7890B Series GC Custom G4514A CN14380102 7693A Tray, 150 Vial G4514A CN14380103 7693A Tray, 150 Vial
📄 Description
GC 7890 System
📞 Call Description
OCT 2025 GC PM

Timeline

📞
▶
4 Case Linked Aug 18, 9:10 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298082
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 19, 9:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-20T12:00:00.000+0000
🚨 43.0 business days
🔧
▶
2 Status: Tech On Site Oct 20, 9:55 AM
Status: Tech On Site → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 3
🚗
2x Travel Added Oct 20, 10:02 AM
Type: Travel
Status: Open
Qty: 20
⏱️
▶
3 3x Labor Added Oct 20, 5:32 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 7h 36m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 21, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 59m
🚨 14.9 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:39 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

📞
Case 00519686
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 20, 8:00 AM
Created
Aug 18, 9:10 AM
Invoice #
SM-246148

Work Details (6)

Name Type Status Qty Amount Date
WL-02976819 Parts Open 3 $0.00 Oct 20, 10:00 AM
WL-02976822 Travel Open 20 $180.00 Oct 20, 10:02 AM
WL-02976823 Travel Open 20 $0.00 Oct 20, 10:02 AM
WL-02977448 Labor Open 1 $0.00 Oct 20, 5:32 PM
WL-02977449 Labor Open 3 $285.00 Oct 20, 5:32 PM
WL-02977450 Labor Open 1 $0.00 Oct 20, 5:32 PM

Details