Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298084 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Astrazeneca Pharmaceuticals LP — 200 Cardinal Way, Redwood City CA, 94063

Aug 18, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (8 biz days early)
Active: 44 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 21, 2025
43 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 19 Assigned ▶ Running 1 1
Aug 19 → Oct 21 Scheduled ▶ Running 43 44
Oct 21 → Oct 21 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 46.0d
Field Work 0.7d
Billing 14.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Field Work
0.7 days
Billing
14.4 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 21, 2025 (10 days early)
📅
45.0 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519686
6007940882
Closed
28U SYS-GC-7890 Contract ends 04/15/2026 repair included PM / EOQ G4513AR CN18310054 Agilent Cert. Pre-owned 7693A Injector G3440B CN14453175 Agilent 7890B Series GC Custom G4514A CN14380102 7693A Tray, 150 Vial G4514A CN14380103 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Susan Lagman
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298082 Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 20, 2025
WO-01298084 (current) Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 21, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
14.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 21 miles. Zone 1
🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28U SYS-GC-7890 Contract ends 04/15/2026 repair included PM / EOQ G4513AR CN18310054 Agilent Cert. Pre-owned 7693A Injector G3440B CN14453175 Agilent 7890B Series GC Custom G4514A CN14380102 7693A Tray, 150 Vial G4514A CN14380103 7693A Tray, 150 Vial
📄 Description
GC 7890 System
📞 Call Description
OCT 2025 GC EOQ

Timeline

📞
▶
4 Case Linked Aug 18, 9:10 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298084
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 19, 9:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-21T12:00:00.000+0000
🚨 44.0 business days
🔧
▶
2 Status: Tech On Site Oct 21, 10:35 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 20
⏱️
3x Labor Added Oct 21, 3:20 PM
Type: Labor
Status: Open
Qty: 1, 5
✔️
▶
2 Status: Completed Oct 21, 3:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Oct 21, 4:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 24m
🚨 14.9 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:39 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Ready to Bill
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

📞
Case 00519686
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 21, 8:00 AM
Created
Aug 18, 9:12 AM
Invoice #
SM-246148

Work Details (5)

Name Type Status Qty Amount Date
WL-02978188 Travel Open 20 $180.00 Oct 21, 10:36 AM
WL-02978189 Travel Open 20 $0.00 Oct 21, 10:36 AM
WL-02978622 Labor Open 1 $0.00 Oct 21, 3:20 PM
WL-02978623 Labor Open 5 $684.00 Oct 21, 3:20 PM
WL-02978624 Labor Open 1 $0.00 Oct 21, 3:20 PM

Details