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WO-01298267 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Elmer — 501 Front Street, Elmer NJ, 08360

Aug 18, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (37 biz days early)
Active: 5 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Aug 18 → Sep 25, 2025
27 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Sep 25 Ready for Release ⏸ Paused 27 —
Sep 25 → Oct 2 Scheduled ▶ Running 5 5
Dispatch 0.0d
Holding 27.4d (excluded)
Coordinators 6.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
27.4 days
Coordinators
6.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 18, 2025 Due: Nov 30, 2025 Completed: Oct 2, 2025 (59 days early)
📅
32.4 days Total Age
⏱️
27.4d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519950
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Abbey
Owner
Kimberly Hardison
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298267 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Aug 18, 2025 • Closed: Oct 2, 2025
WO-01298276 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Aug 18, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 27.4 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
27.4d
Scheduled
6.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

WO-01305783

09/22/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/16/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/09/2025 Cever sent email to westvogedingk@ihn.org adding Dec uls as well.

08/25/2025 Cever received email from westvogedingk@ihn.org she is OOO until aug 26th will check calendar and reply soon

08/19/2025 Cever sent email to westvogedingk@ihn.org and fuscellarc@ihn.org with date options.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - Installed Product 82427266 - USO19C1794
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📞
Case Linked Aug 18, 3:55 PM
Case Number: 00519950
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Aug 18, 4:55 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 1m
🚨 27.9 business days
👷
▶
4 Technician Assigned Sep 25, 9:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-02T18:15:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 16h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-02T18:00:00.000+0000
⚠️ 6.0 business days
⏱️
2x Labor Added Oct 2, 2:06 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 123
⏱️
Labor Added Oct 2, 5:12 PM
Type: Labor
Status: Open
Qty: 3.75
💵
▶
2 Expenses Added Oct 2, 5:38 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⏱️
▶
2 Labor Added Oct 3, 1:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 35m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243895

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00519950
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 2, 2:00 PM
Created
Aug 18, 4:55 PM
Invoice #
SM-243895

Work Details (5)

Name Type Status Qty Amount Date
WL-02957727 Labor Open 1.5 $275.00 Oct 2, 2:06 PM
WL-02957728 Travel Open 123 $0.00 Oct 2, 2:06 PM
WL-02958004 Labor Open 3.75 $0.00 Oct 2, 5:12 PM
WL-02958057 Expenses Open 1 $0.00 Oct 2, 5:38 PM
WL-02959052 Labor Open 0.016666666666667 $38.00 Oct 3, 1:17 PM

Details