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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298276 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Elmer — 501 Front Street, Elmer NJ, 08360

Aug 18, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (29 biz days early)
Active: 2 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Aug 18 → Oct 13, 2025
38 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Oct 13 Ready for Release ⏸ Paused 38 —
Oct 13 → Oct 14 Scheduled ▶ Running 1 1
Oct 14 → Oct 15 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Holding 38.3d (excluded)
Coordinators 1.0d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
38.3 days
Coordinators
1.0 days
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 18, 2025 Due: Nov 30, 2025 Completed: Oct 15, 2025 (46 days early)
📅
40.3 days Total Age
⏱️
38.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519950
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Abbey
Owner
Kimberly Hardison
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298267 Invoiced
Preventive Maintenance • Jason Yenser
Created: Aug 18, 2025 • Closed: Oct 2, 2025
WO-01298276 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Aug 18, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 38.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
38.3d
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

09/29/2025 Cever escalated to FSE confirmed poc is Rodriguez, George <RodriguezG@ihn.org> sent email asking for date confirmation.

09/23/2025 Cever called 8565081370 advised i needed to call George Rodriguez UNABLE TO LOCATE gEORGE NUMBER SENT EMAIL TO 'Rodriguez, George' <rodriguezg@ihn.org>

09/22/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/16/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/09/2025 Cever sent email to westvogedingk@ihn.org adding Dec uls as well.

08/25/2025 Cever received email from westvogedingk@ihn.org she is OOO until aug 26th will check calendar and reply soon

08/19/2025 Cever sent email to westvogedingk@ihn.org and fuscellarc@ihn.org with date options.

🔧 Work Performed
EPIQ CVx Ultrasound System- Installed Product 82435702 - USO19B0949
🔍 Technician Findings
EPIQ CVx Ultrasound System- Installed Product 82435702 - USO19B0949
⚠️ Problem Description
EPIQ CVx Ultrasound System- Installed Product 82435702 - USO19B0949
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📞
Case Linked Aug 18, 3:55 PM
Case Number: 00519950
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 18, 5:00 PM
Work Order: WO-01298276
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 18, 5:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 11m
🚨 38.8 business days
👷
▶
3 Technician Assigned Oct 13, 1:21 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T16:15:00.000+0000, 2025-10-17T16:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 14, 4:22 PM
Scheduled For: 2025-10-14T16:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Oct 14, 6:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
⏱️
▶
2 2x Labor Added Oct 15, 3:24 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 14m, 0m
⏱️
Labor Added Oct 15, 10:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 10:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 22m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243897

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00519950
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 14, 12:00 PM
Created
Aug 18, 5:00 PM
Invoice #
SM-243897

Work Details (3)

Name Type Status Qty Amount Date
WL-02971089 Labor Open 2 $275.00 Oct 15, 3:24 AM
WL-02971090 Labor Open 2 $0.00 Oct 15, 3:24 AM
WL-02971240 Labor Open 0.016666666666667 $38.00 Oct 15, 10:41 AM

Details