Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298457 ↗ ServiceMax

GE HEALTHCARE • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Aug 19, 2025 → Aug 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 29, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Completed (Aug 29, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 29, 2025
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Aug 19, 2025 Completed: Aug 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 21 Ready for Scheduling ▶ Running 2 2
Aug 21 → Aug 21 Assigned ▶ Running 0 2
Aug 21 → Aug 29 Scheduled ▶ Running 6 8
Aug 29 → Aug 29 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.6d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Aug 19, 2025 Due: Aug 29, 2025 Completed: Aug 29, 2025 (on time)
📅
8.8 days Total Age
⏱️
6.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
40 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Bernard Thompson — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 24, 2025
Visit 2 Aug 25, 2025
Visit 3 Aug 26, 2025
Visit 4 Aug 27, 2025
Visit 5 Aug 28, 2025
Visit 6 Aug 29, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519902
Training Request
Closed
District: East Technician: Bernard Thompson Tech Phone Number: 1-347-585-0509 Tech Email Address: Bernard.Thompson@emsar.com OJT work orders 8/25-8/29 Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:
Priority
High
Origin
Email
Reason
New Case
Contact
Medical Bed Skillset
Owner
Shelby Robinson
Created
Aug 18, 2025
Work Orders from this Case (3)
WO-01298457 (current) Invoiced
Cross-Training • Bernard Thompson
Created: Aug 19, 2025 • Closed: Aug 29, 2025
WO-01298458 Canceled
Cross-Training
Created: Aug 19, 2025
WO-01298466 Invoiced
Training • Bernard Thompson
Created: Aug 19, 2025 • Closed: Sep 12, 2025
Completed with minor delays
Invoiced • 197 days old
🚨
Primary Delay 6.8 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/21/25 AJinerson - Teams MSG to ASC regarding WO in RFS.

🔧 Work Performed
Bed training with Ken
🔍 Technician Findings
Bed training with Ken
⚠️ Problem Description
District: East Technician: Bernard Thompson Tech Phone Number: 1-347-585-0509 Tech Email Address: Bernard.Thompson@emsar.com Courses: Medical Beds (GE) Start Date: 8/24/2025 Mentor: Ken Lencara OJT work orders 8/25-8/29 Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Aug 18, 2:30 PM
Case Number: 00519902
Subject: Training Request
Status: Closed
📋
▶
2 Work Order Created Aug 19, 1:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Aug 21, 1:41 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 23h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-08-25T13:00:00.000+0000
⏳ 2.0 business days
🚗
5x Travel Added Aug 24, 5:56 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 65, 9, 101
⏳ 2.0 business days
🚗
10x Travel Added Aug 26, 5:31 PM
Type: Travel, Labor
Status: Open
Qty: 15, 0.25, 8.25
⏱️
7x Labor Added Aug 27, 2:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 8, 1, 15, 0.25
⏳ 2.0 business days
🚗
9x Travel Added Aug 28, 7:34 PM
Type: Travel, Expenses, Labor
Status: Open
Qty: 102, 133, 140, 2.25, 7
🔧
Status: Tech On Site by Bernard Thompson Aug 29, 8:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
💵
3x Expenses Added Aug 29, 9:49 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 100
💵
Expenses Added Aug 29, 11:33 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Aug 29, 1:14 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Aug 29, 2:24 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 2x Travel Added Aug 29, 6:21 PM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.75
✔️
Status: Completed by Bernard Thompson Aug 29, 6:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 13m
🏁
Status: Closed by Bernard Thompson Aug 29, 6:57 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Sep 2, 3:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 62.0 business days
🧾
Invoice Created Dec 2, 8:41 AM
Invoice Number: SM-239713

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00519902
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Bernard Thompson
Scheduled
Aug 25, 9:00 AM
Created
Aug 19, 1:45 PM
Invoice #
SM-239713

Work Details (40)

Name Type Status Qty Amount Date
WL-02913021 Travel Open 65 $0.00 Aug 24, 5:56 PM
WL-02913022 Labor Open 9 $0.00 Aug 24, 5:56 PM
WL-02913023 Travel Open 101 $0.00 Aug 24, 5:56 PM
WL-02913024 Expenses Open 1 $0.00 Aug 24, 5:56 PM
WL-02913025 Expenses Open 1 $0.00 Aug 24, 5:56 PM
WL-02915540 Travel Open 15 $0.00 Aug 26, 5:31 PM
WL-02915541 Travel Open 15 $0.00 Aug 26, 5:31 PM
WL-02915542 Labor Open 0.25 $0.00 Aug 26, 5:31 PM
WL-02915543 Labor Open 8.25 $0.00 Aug 26, 5:31 PM
WL-02915544 Travel Open 15 $0.00 Aug 26, 5:31 PM
WL-02915545 Labor Open 0.25 $0.00 Aug 26, 5:31 PM
WL-02915546 Labor Open 8 $0.00 Aug 26, 5:31 PM
WL-02915547 Travel Open 15 $0.00 Aug 26, 5:31 PM
WL-02915548 Labor Open 0.25 $0.00 Aug 26, 5:31 PM
WL-02915549 Labor Open 0.25 $0.00 Aug 26, 5:31 PM
WL-02916934 Labor Open 8 $0.00 Aug 27, 2:58 PM
WL-02916935 Expenses Open 1 $0.00 Aug 27, 2:58 PM
WL-02916936 Travel Open 15 $0.00 Aug 27, 2:58 PM
WL-02916937 Expenses Open 1 $0.00 Aug 27, 2:58 PM
WL-02916938 Labor Open 0.25 $0.00 Aug 27, 2:58 PM
WL-02916939 Labor Open 0.25 $0.00 Aug 27, 2:58 PM
WL-02916940 Travel Open 15 $0.00 Aug 27, 2:58 PM
WL-02919055 Travel Open 102 $0.00 Aug 28, 7:34 PM
WL-02919056 Expenses Open 1 $0.00 Aug 28, 7:34 PM
WL-02919057 Travel Open 133 $0.00 Aug 28, 7:34 PM
WL-02919058 Travel Open 140 $0.00 Aug 28, 7:34 PM
WL-02919059 Expenses Open 1 $0.00 Aug 28, 7:34 PM
WL-02919060 Labor Open 2.25 $0.00 Aug 28, 7:34 PM
WL-02919061 Expenses Open 1 $0.00 Aug 28, 7:34 PM
WL-02919062 Labor Open 2 $0.00 Aug 28, 7:34 PM
WL-02919063 Labor Open 7 $0.00 Aug 28, 7:34 PM
WL-02919693 Expenses Open 1 $0.00 Aug 29, 9:49 AM
WL-02919694 Expenses Open 1 $0.00 Aug 29, 9:49 AM
WL-02919695 Travel Open 100 $0.00 Aug 29, 9:49 AM
WL-02919869 Expenses Open 1 $0.00 Aug 29, 11:33 AM
WL-02920087 Expenses Open 1 $0.00 Aug 29, 1:14 PM
WL-02920194 Expenses Open 1 $0.00 Aug 29, 2:24 PM
WL-02920607 Travel Open 65 $0.00 Aug 29, 6:21 PM
WL-02920608 Expenses Open 1 $0.00 Aug 29, 6:21 PM
WL-02920621 Labor Open 10.75 $0.00 Aug 29, 6:23 PM

Details