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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298458 ↗ ServiceMax

GE HEALTHCARE • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Aug 19, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 12, 2025
✗ SLA Missed (53 biz days late)
Active: 70 biz days
🕐 Clock stopped: Canceled (Dec 2, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 26, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 5 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 15, 2025
13 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 20 of ? biz days used
Created: Aug 19, 2025 Canceled: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 26 Ready for Scheduling ▶ Running 5 5
Aug 26 → Aug 26 Assigned ▶ Running 0 5
Aug 26 → Sep 15 Scheduled ▶ Running 13 18
Sep 15 → Sep 17 Entered ▶ Running 2 20
Dispatch 3.0d
Coordinators 19.8d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
19.8 days
Over SLA
Created: Aug 19, 2025 Due: Sep 12, 2025 Completed: Dec 2, 2025 (80 days late)
📅
70.8 days Total Age
⏱️
14.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519902
Training Request
Closed
District: East Technician: Bernard Thompson Tech Phone Number: 1-347-585-0509 Tech Email Address: Bernard.Thompson@emsar.com OJT work orders 8/25-8/29 Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:
Priority
High
Origin
Email
Reason
New Case
Contact
Medical Bed Skillset
Owner
Shelby Robinson
Created
Aug 18, 2025
Work Orders from this Case (3)
WO-01298457 Invoiced
Cross-Training • Bernard Thompson
Created: Aug 19, 2025 • Closed: Aug 29, 2025
WO-01298458 (current) Canceled
Cross-Training
Created: Aug 19, 2025
WO-01298466 Invoiced
Training • Bernard Thompson
Created: Aug 19, 2025 • Closed: Sep 12, 2025
Behind Schedule - Needs Attention
Canceled • 197 days old
🚨
Primary Delay 14.0 days stuck in "Scheduled"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 KSmith -- Duplicate of WO-01298466. WO can be cancelled per Matt B

⚠️ Problem Description
District: East Technician: Bernard Thompson Tech Phone Number: 1-347-585-0509 Tech Email Address: Bernard.Thompson@emsar.com Courses: Medical Beds (GE) Start Date: 8/24/2025 Mentor: Ken Lencara OJT work orders 9/8-9/12 Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Aug 18, 2:30 PM
Case Number: 00519902
Subject: Training Request
Status: Closed
📋
▶
2 Work Order Created Aug 19, 1:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Aug 26, 12:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T12:00:00.000+0000
⚠️ 7.0 business days
💵
3x Expenses Added Sep 4, 9:04 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
🆕
Status: Entered by Kourtney Smith Sep 15, 9:15 AM
From: Scheduled
To: Entered
Duration in Previous: 19d 21h
⏳ 3.0 business days
🚫
Status: Canceled by Shelby Robinson Sep 17, 10:57 AM
From: Entered
To: Canceled
Duration in Previous: 2d 1h

Bottlenecks

Ready for Scheduling
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00519902
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Aug 19, 1:46 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02924707 Expenses Open 1 $0.00 Sep 4, 9:04 AM
WL-02924708 Expenses Open 1 $0.00 Sep 4, 9:04 AM
WL-02924709 Expenses Open 1 $0.00 Sep 4, 9:04 AM

Details