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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299047 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 PIEDMONT ATHENS HOSPITAL — 1199 PRINCE AVE, Athens GA, 30606

Aug 21, 2025 → Sep 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 4, 2025
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Sep 4, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 22 → Aug 28, 2025
4 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 3, 2025
3 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Aug 21, 2025 Completed: Sep 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 22 Created ▶ Running 1 1
Aug 22 → Aug 28 Assigned ▶ Running 4 5
Aug 28 → Sep 3 Scheduled ▶ Running 3 8
Sep 3 → Sep 4 Tech On Site ▶ Running 1 9
Dispatch 1.3d
Coordinators 8.9d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
8.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 21, 2025 Due: Sep 4, 2025 Completed: Sep 4, 2025 (on time)
📅
9.3 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bruce Ballard — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 2, 2025
Visit 2 Sep 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521078
URGENT Philips WO Request
Closed
H280461736A51 Active Exhalation Verification: S(+) P(+): Pilot: Reading 30.08 cmH2O 25.50 28.50 FAILED
Priority
Standard
Origin
Email
Reason
New Case
Contact
Randy Ragan
Owner
Shelby Robinson
Created
Aug 21, 2025
Work Orders from this Case (2)
WO-01299046 Invoiced
Repair • Bruce Ballard
Created: Aug 21, 2025 • Closed: Sep 18, 2025
WO-01299047 (current) Invoiced
Repair • Bruce Ballard
Created: Aug 21, 2025 • Closed: Sep 4, 2025
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 EMartin parts on backorder ETA 9/16/2025 FSE onsite advising will provide scheduled date once parts ship 09012025_BOUPDATE_ 

08/28/2025 Emartin sent email to POC advising onsite tomorrow 08025025_BOUPDATE_

08/27/2025 MNewman - Quote has been accepted. Work can be scheduled.

08/25/2025 Emartin PWO pending entitlement FSE onsite working with POC to get hardcopy PO and quotes along with other devices for FCO81 completion 

08/22/2025 Emartin PWO pending entitlement

🔧 Work Performed
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
🔍 Technician Findings
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
⚠️ Problem Description
H28045915B8B8 Active Exhalation Verification: S(+) P(+): Pilot: Reading 28.54 cmH2O 25.50 28.50 FAILED
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 21, 4:29 PM
Case Number: 00521078
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 21, 5:12 PM
Work Order: WO-01299047
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 22, 8:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 15h 10m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Aug 28, 12:43 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 6d 4h
📅
Dispatch Scheduled by Erin Martin Aug 28, 1:49 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 2, 10:01 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 3, 11:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Sep 4, 3:57 PM
5x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 87, 88
✔️
Status: Completed by Bruce Ballard Sep 4, 4:40 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏱️
Labor Added Sep 5, 10:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 5, 11:03 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 21m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Sep 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m
🚨 16.9 business days
🧾
Invoice Created Oct 6, 6:53 AM
Invoice Number: SM-240786

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📞
Case 00521078
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 2, 8:00 AM
Created
Aug 21, 5:12 PM
Invoice #
SM-240786

Work Details (9)

Name Type Status Qty Amount Date
WL-02925366 Labor Open 2 $190.00 Sep 4, 3:57 PM
WL-02925367 Labor Open 2 $0.00 Sep 4, 3:57 PM
WL-02925368 Labor Open 2 $0.00 Sep 4, 3:57 PM
WL-02925369 Labor Open 2 $155.00 Sep 4, 3:57 PM
WL-02925370 Labor Open 1 $95.00 Sep 4, 3:57 PM
WL-02925373 Expenses Open 1 $0.00 Sep 4, 4:01 PM
WL-02925374 Travel Open 87 $0.00 Sep 4, 4:01 PM
WL-02925375 Travel Open 88 $0.00 Sep 4, 4:01 PM
WL-02926438 Labor Open 0.016666666666667 $38.00 Sep 5, 10:52 AM

Details