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WO-01299217 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Aug 22, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (5 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 22 → Aug 27, 2025
3 business days (counted)
Running total: 3 of ? biz days used
54d
▶ Clock Running
Status: Scheduled
Aug 27 → Nov 14, 2025
54 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 60 of ? biz days used
Created: Aug 22, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0
Aug 22 → Aug 27 Assigned ▶ Running 3 3
Aug 27 → Nov 14 Scheduled ▶ Running 54 57
Nov 14 → Nov 14 Entered ▶ Running 0 57
Nov 14 → Nov 14 Assigned ▶ Running 0 57
Nov 14 → Nov 14 On Hold ▶ Running 0 57
Nov 14 → Nov 14 Entered ▶ Running 0 57
Nov 14 → Nov 14 On Hold ▶ Running 0 57
Nov 14 → Nov 14 Assigned ▶ Running 0 57
Nov 14 → Nov 19 Scheduled ▶ Running 3 60
Nov 19 → Nov 19 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Holding 0.3d (excluded)
Coordinators 61.0d
Field Work 1.0d
Billing 10.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.3 days
Coordinators
61.0 days
Over SLA
Field Work
1.0 days
Billing
10.3 days
Over SLA
Created: Aug 22, 2025 Due: Nov 30, 2025 Completed: Nov 19, 2025 (11 days early)
📅
60.5 days Total Age
⏱️
54.3d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
65.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521413
6008006753
Closed
28U SYS-LC-1220 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4294B DECAH01114 1220 Infinity II Gradient DAD LC System
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Aug 22, 2025
Work Orders from this Case (2)
WO-01299217 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 22, 2025 • Closed: Nov 19, 2025
WO-01299218 Invoiced
EOQ • Larry Alberty
Created: Aug 22, 2025 • Closed: Nov 19, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 54.3 days stuck in "Scheduled"
⏱️
Total Delay 65.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
57.6d / 2.0d SLA
On Hold
0.3d
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-14 Mburris Tech was called by Alan with Agilent that this is not a work order we do

27 Aug 2025 Larry Alberty

Second email for scheduling.


26 Aug 2025 Larry Alberty

Reached out to scheduled the onsite visit.


Please assign to Larry Alberty ARP to site is 43 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1220 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4294B DECAH01114 1220 Infinity II Gradient DAD LC System
📄 Description
1220 Infinity Gradient DAD LC System
📞 Call Description
NOV 2025 LC PM

Timeline

📞
▶
3 Case Linked Aug 22, 4:22 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01299217
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 22, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Aug 27, 5:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 54.8 business days
🆕
▶
3 Status: Entered Nov 14, 2:37 PM
Status: Entered → Status: Assigned → Technician Assigned
👷
Status: Assigned by Michael Burris
From: Entered, Assigned, On Hold
To: Assigned, On Hold, Entered
Duration in Previous: 2m, 0m
👷
Technician Assigned by Michael Burris
Technician: Kwame Cobb
👷
▶
4 Technician Assigned Nov 14, 5:09 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 2h 29m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-20T16:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Larry Alberty Nov 18, 9:34 AM
Scheduled For: 2025-11-19T16:00:00.000+0000
⏳ 2.0 business days
🚗
▶
2 4x Travel Added Nov 19, 10:03 AM
4x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 16h
✔️
▶
2 Status: Completed Nov 19, 6:44 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 2
🏁
Status: Closed by Larry Alberty Nov 19, 6:58 PM
From: Completed
To: Closed
Duration in Previous: 13m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 4:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 30m
🚨 10.9 business days
📨
▶
3 Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248486
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 54.3 business days (threshold: 2.0 business days)
Exceeded by 52.3 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days

🔗 Related Artifacts

📞
Case 00521413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 19, 11:00 AM
Created
Aug 22, 4:23 PM
Invoice #
SM-248486

Work Details (7)

Name Type Status Qty Amount Date
WL-03012836 Travel Open 20 $180.00 Nov 19, 10:03 AM
WL-03012837 Travel Open 20 $0.00 Nov 19, 10:03 AM
WL-03012838 Parts Open 1 $0.00 Nov 19, 10:03 AM
WL-03012839 Parts Open 1 $0.00 Nov 19, 10:03 AM
WL-03013747 Labor Open 1 $0.00 Nov 19, 6:47 PM
WL-03013748 Labor Open 2 $456.00 Nov 19, 6:47 PM
WL-03013749 Labor Open 1 $0.00 Nov 19, 6:47 PM

Details