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WO-01299218 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Aug 22, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (5 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 22 → Aug 27, 2025
3 business days (counted)
Running total: 3 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Aug 27 → Nov 19, 2025
57 business days (counted)
Running total: 60 of ? biz days used
Created: Aug 22, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0
Aug 22 → Aug 27 Assigned ▶ Running 3 3
Aug 27 → Nov 19 Scheduled ▶ Running 57 60
Dispatch 0.0d
Coordinators 60.8d
Field Work 0.0d
Billing 10.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
60.8 days
Over SLA
Field Work
0.0 days
Billing
10.3 days
Over SLA
Created: Aug 22, 2025 Due: Nov 30, 2025 Completed: Nov 20, 2025 (10 days early)
📅
60.5 days Total Age
⏱️
57.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
67.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521413
6008006753
Closed
28U SYS-LC-1220 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4294B DECAH01114 1220 Infinity II Gradient DAD LC System
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Aug 22, 2025
Work Orders from this Case (2)
WO-01299217 Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 22, 2025 • Closed: Nov 19, 2025
WO-01299218 (current) Invoiced
EOQ • Larry Alberty
Created: Aug 22, 2025 • Closed: Nov 19, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 57.3 days stuck in "Scheduled"
⏱️
Total Delay 67.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
57.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

19 NOV 2025 Larry Alberty

Travel on wo-01299217.


26 Aug 2025 Larry Alberty

Reached out to location for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 43 miles. Zone 1

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28U SYS-LC-1220 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4294B DECAH01114 1220 Infinity II Gradient DAD LC System
📄 Description
1220 Infinity Gradient DAD LC System
📞 Call Description
NOV 2025 LC EOQ

Timeline

📞
▶
4 Case Linked Aug 22, 4:22 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01299218
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Aug 27, 5:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-21T13:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Larry Alberty Sep 3, 2:11 PM
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 54.0 business days
⏱️
▶
2 Labor Added Nov 19, 6:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Scheduled
To: Completed
Duration in Previous: 84d 2h
🏁
Status: Closed by Larry Alberty Nov 19, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 4:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 29m
🚨 10.9 business days
📨
▶
3 Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248486
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 57.3 business days (threshold: 2.0 business days)
Exceeded by 55.3 business days
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days

🔗 Related Artifacts

📞
Case 00521413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 20, 8:00 AM
Created
Aug 22, 4:23 PM
Invoice #
SM-248486

Work Details (1)

Name Type Status Qty Amount Date
WL-03013750 Labor Open 4 $798.00 Nov 19, 6:50 PM

Details