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← WO Overview

WO-01299901 ↗ ServiceMax

CINCINNATI FIRE DEPARTMENT • Repair • P7

📍 Cincinnati Fire Department — 3001 Spring Grove Ave, Cincinnati OH, 45225

Aug 27, 2025 → Dec 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (30 biz days late)
Active: 37 biz days
Paused: 29 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸29d
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Oct 8, 2025
29 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
32d
▶ Clock Running
Status: Assigned
Oct 8 → Nov 25, 2025
32 business days (counted)
Running total: 32 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 4, 2025
5 business days (counted)
Running total: 37 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 37 of 7 biz days used
Created: Aug 27, 2025 Completed: Dec 4, 2025
Business Days Used 37 / 7
0 7d budget +30d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0 / 7
Aug 27 → Aug 27 L2 Screening ▶ Running 0 0 / 7
Aug 27 → Oct 8 Awaiting Parts ⏸ Paused 29 —
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0 / 7
Oct 8 → Nov 25 Assigned ▶ Running 32 32 / 7
Nov 25 → Dec 4 Scheduled ▶ Running 5 37 / 7
Dec 4 → Dec 4 Tech On Site ▶ Running 0 37 / 7
Dispatch 0.1d
Material Management 29.8d
Coordinators 39.0d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
29.8 days
Over SLA
Coordinators
39.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Aug 27, 2025 Due: Dec 5, 2025 Completed: Dec 4, 2025 (1 days early)
📅
66.8 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
65.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514773
Cincinnati Fire Dept-Repairs needed
Closed
Q-00029233 original quote expired/requote Follow-up to WO-01267077 Tech Scott R Roberts Model 59-T EZ-Glide 10N-147612 0.5 hrs. labor, if needed, ankle restraint 0821973 1 kwik clip 0314002 1 gas shock 2310139 1 Follow-up to WO-01267063 Model 59-T EZ-Glide 19n417754 Parts needed: 1 hr. labor, if needed, Bottom Frame cap 8484632 ankle restraint 0821973 kwik clip 0314002 bushing, backrest extension 8484618 Cap, backrest frame 8484617 Locking handles 0821975 Follow-up to WO-01267078 Model 59-T EZ-Glide 22N470140 1 hr. labor, if needed, Telescoping handle 0905837 1 Lock, Patient L 0905843 1 Rear Wheel 2748087 1 ankle restraint 0821973 1 kwik clip 0314002 1 Locking handles 0821975 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 Follow-up to WO-01267068 Model 59-T EZ-Glide 22N-470136 0.5 hrs. labor, if needed, Cap, backrest frame 8484617 1 gas shock 2310139 1 kwik clip 0314002 1 Follow-up to WO-01267069 Model 59-T EZ-Glide L-802498 1 hr. labor, if needed, ankle restraint 0821973 1 kwik clip 0314002 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 Rear 6" wheel 2748087 2 EZ Glide 4" caster 2748078 2 Telescoping Handle assy (Red) left 1901619 1 Bottom Frame cap 8484632 1 gas shock 2310139 1 59T EZ Glide backrest panel 2390551 1 kwik clip 0314002 1 Follow-up to WO-01267071 Model 59-T EZ-Glide 22N470135 0.5 hrs. labor, if needed, bushing, backrest extension 8484618 2 59T EZ Glide backrest panel 2390551 1 Cap, backrest frame 8484617 2 kwik clip 0314002 1 Follow-up to WO-01267072 Model 59-T EZ-Glide L-802499 1 hr. labor, if needed, Rear 6" wheel 2748087 2 Telescoping handle 0905837 1 Telescoping Handle assy (Red) left 1901619 1 ankle restraint 0821973 1 kwik clip 0314002 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 59T EZ Glide backrest panel 2390551 1 Follow-up to WO-01267073 Model 59-T EZ-Glide L-802496 0.5 hrs. labor Bottom Frame cap 8484632 1 59T EZ Glide backrest panel 2390551 1 RELEASE, BACKREST HANDLE 2831188 1 Follow-up to WO-01267074 Model 59-T EZ-Glide 10N147613 1 hr. labor track belt pr **2410051 2 Telescoping Handle assy (Red) left 1901619 1 Telescoping Handle assy (Red) right 1901688 1 ankle restraint 0821973 1 kwik clip 0314002 1 Locking handles 0821975 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 gas shock 2310139 1 59T EZ Glide backrest panel 2390551 1 .250-20 RIVNUT 3903831 2 Follow-up to WO-01267075 Model 59-T EZ-Glide 16N-349657 1 hr. labor Bottom Frame cap 8484632 2 Lock, Patient R W/Wheel 0905841 1 Lock, Patient L W/Wheel 0905843 1 2 Rear wheels, 2748087 Telescoping Handle assy (Red) left 1901619 1 Telescoping Handle assy (Red) right 1901688 1 ankle restraint 0821973 1 kwik clip 0314002 1 Locking handles 0821975 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 EZ glide label sheet 2381425 1 gas shock 2310139 1 Follow-up to WO-01267076 Model 59-T EZ-Glide 16N-349656 1 hr. labor Bottom Frame cap 8484632 2 ankle restraint 0821973 1 kwik clip 0314002 1 Locking handles 0821975 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 1 59T EZ Glide backrest panel 2390551 1 Follow-up to WO-01267079 Model 59-T EZ-Glide 22N470137 1 hr. labor Telescoping handle 0905837 1 Locking handles 0821975 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 ankle restraint 0821973 1 kwik clip 0314002 1 Tech will only bill for labor time needed
Priority
High
Origin
Phone
Reason
New Case
Contact
DANIEL WATSON
Owner
Shelby Robinson
Created
Jul 30, 2025
Work Orders from this Case (12)
WO-01299893 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299895 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299896 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 3, 2025
WO-01299897 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299898 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 4, 2025
WO-01299900 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 16, 2025
WO-01299901 (current) Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 4, 2025
WO-01299902 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 3, 2025
WO-01299904 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299905 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299906 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 5, 2025
WO-01299907 Invoiced
Repair • Scott R Roberts
Created: Aug 27, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 65.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
29.8d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
33.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/25/25 RBerry- Spoke with Daniel Watson, scheduled for 12/3-12/5 with an arrival time between 8-10AM. See logged call on WO-01299893 11/25/25 RBerry- Received email from Daniel Watson stating: Yes, we are desperate to get these done. The information you have below is correct. My facility is open Mon-Fri 7:00 am – 4:00 pm. This week with the holiday, we will be closed on Thursday November 27 and Friday November 28. Please, feel free to reach out to me directly if you have any questions. Thanks! Offered to schedule for 12/3-12/5 with an arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01299893 11/24/25 RBerry- Emailed Daniel Watson to schedule. See logged email on WO-01299893. If no response by 11/25/25 escalate to account manager. 11/24/25 RBerry- LM with Daniel Watson to schedule. See logged call on WO-01299893 11/21/2025 CRamen spoke with LaShawn Wilson 513-352-5202 and she will get a hold of someone to see if Tuesday 11/25 and Wednesday 11/26 next week will work for repairs and get back to me. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Shante 513-352-3548 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Matt 513-591-5005 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Anson 513-591-5033 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Daniel 513-591-5033 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/20/25 RBerry- Updated due date based on parts confirmation. 11/20/2025 CRamen left a vm for Daniel to return call to schedule for next week Mon and Tuesday 11/24-25. Requested due date to be updated. Scott received parts from LYoder needed to complete. 11/17/2025 CRamen WO-01299893, 9895, 9896, 9897, 9900, 9901, 9902, 9905, 9906, 9907 and 9909. awaiting response from Scott that Lawrence sent all parts needed to schedule these. Lawrence said should have delivered Saturday. Requested due date to be changed. 11/10/25 RCook- Updated due date based on parts. WO-01299904 and WO-01299898 are still in awaiting parts. 11/3/25 RCook- Update due date based on parts. WO-01299898, WO-01299904 and WO-01299905 are still in awaiting parts. 10/31/2025 CRamen 01299898,9904,9905, in AWAITING PARTS and requested due date to be changed 10/22/25 RCook- updated due date based on parts. 10/22/25 RCook- LM with Daniel Watson advising we have received repairs but we still have a few that are waiting on parts. Asked if he is wanting these completed together and scheduled once parts arrive for all repairs. See logged call on WO-01299893. 10/20/2025 CRamen 01299898,9904,9905, in AWAITING PARTS and requested due date to be changed 10/9/2025 CRamen 01299898,9904,9905,9909 in AWAITING PARTS and requested due date to be changed 10/8/2025 CRamen assigned to SRoberts as parts are RTS. Awaiting parts on 10 other WO's to be done together
🔧 Work Performed
Replaced : missing - Rear 6" wheel bent PR - Telescoping handle bent/broke PL Telescoping Handle assy (Red) left missing - ankle restraint missing kwik clip harness cracked - bushing, backrest extension and Cap, backrest frame broke - 59T EZ Glide backrest panel missing - EZ glide label missing - .375X .058X .140 BUSHING Bent - PR outer assembly telescoping handle assembly worn - gas spring
🔍 Technician Findings
missing - Rear 6" wheel bent PR - Telescoping handle bent/broke PL Telescoping Handle assy (Red) left missing - ankle restraint missing kwik clip harness cracked - bushing, backrest extension and Cap, backrest frame broke - 59T EZ Glide backrest panel missing - EZ glide label missing - .375X .058X .140 BUSHING Bent - PR outer assembly telescoping handle assembly worn - gas spring
⚠️ Problem Description
Q-00029233 original quote expired/requote Follow-up to WO-01267072 Model 59-T EZ-Glide L-802499 1 hr. labor, if needed, Rear 6" wheel 2748087 2 Telescoping handle 0905837 1 Telescoping Handle assy (Red) left 1901619 1 ankle restraint 0821973 1 kwik clip 0314002 1 bushing, backrest extension 8484618 2 Cap, backrest frame 8484617 2 59T EZ Glide backrest panel 2390551 1 Tech will only bill for labor time needed https://www.ebiotrack.com/workorder.php?wo=67784
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Jul 30, 8:32 AM
Case Number: 00514773
Subject: Cincinnati Fire Dept-Repairs needed
Status: Closed
🚨 21.0 business days
📋
▶
2 Work Order Created Aug 27, 1:12 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Aug 27, 1:40 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 27m
🚨 30.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Oct 8, 10:21 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 41d 20h
👷
▶
2 Technician Assigned Oct 8, 10:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🔩
9x Parts Added Oct 8, 1:58 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🚨 33.0 business days
📅
▶
2 Dispatch Scheduled Nov 25, 10:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 48d 1h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Scott Roberts Dec 4, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 0h
⏱️
2x Labor Added Dec 4, 11:44 AM
Type: Labor, Travel
Status: Open
Qty: 1.5833333333333, 41
🔩
▶
2 6x Parts Added Dec 4, 3:26 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 13m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 9, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
💵
▶
4 Status: Billing Review Dec 9, 10:58 AM
Status: Billing Review → Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-248532

Bottlenecks

Awaiting Parts
Duration: 29.8 business days (threshold: 3.0 business days)
Exceeded by 26.8 business days
Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00514773
Closed
📦
Parts Order 00080827
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Dec 3, 8:30 AM
Created
Aug 27, 1:12 PM
Invoice #
SM-248532

Work Details (17)

Name Type Status Qty Amount Date
WL-02963482 Parts Open 1 $72.00 Oct 8, 1:58 PM
WL-02963483 Parts Open 1 $203.00 Oct 8, 1:58 PM
WL-02963484 Parts Open 1 $453.25 Oct 8, 1:58 PM
WL-02963485 Parts Open 1 $17.00 Oct 8, 1:58 PM
WL-02963486 Parts Open 1 $116.00 Oct 8, 1:58 PM
WL-02963487 Parts Open 2 $4.00 Oct 8, 1:58 PM
WL-02963488 Parts Open 2 $6.00 Oct 8, 1:58 PM
WL-02963489 Parts Open 1 $117.00 Oct 8, 1:58 PM
WL-02963490 Expenses Open 1 $17.13 Oct 8, 1:58 PM
WL-03026207 Labor Open 1.5833333333333 $500.00 Dec 4, 11:44 AM
WL-03026208 Travel Open 41 $0.00 Dec 4, 11:44 AM
WL-03026586 Parts Open 1 $59.00 Dec 4, 3:26 PM
WL-03026587 Parts Open 1 $101.39 Dec 4, 3:26 PM
WL-03026588 Parts Open 1 $12.65 Dec 4, 3:26 PM
WL-03026589 Parts Open 1 $6.00 Dec 4, 3:26 PM
WL-03026590 Labor Open 0.25 $32.50 Dec 4, 3:26 PM
WL-03026591 Labor Open 3.5 $455.00 Dec 4, 3:26 PM

Details