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WO-01301070 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Cisenas Health — 21216 Northwest Fwy, Ste 290, Cypress TX, 77429-1439

Sep 3, 2025 → Sep 8, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 9, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
Created: Sep 3, 2025 Completed: Sep 8, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 4
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 4
Sep 3 → Sep 3 Assigned ▶ Running 0 0 / 4
Sep 3 → Sep 8 Scheduled ▶ Running 3 3 / 4
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 3, 2025 Due: Sep 9, 2025 Completed: Sep 8, 2025 (1 days early)
📅
3.7 days Total Age
⏱️
3.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524143
Midmark Service Request Dispatch Authorization - WO-00100632
Closed
Travel Zone 1 PROBLEM SUMMARY WD Debris tray issue ADDITIONAL NOTES Office closes at 4:00 pm. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2844325 Item 647-001 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION BASIC PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Trevino
Owner
Shelby Robinson
Created
Sep 3, 2025
Work Orders from this Case (2)
WO-01301070 (current) Invoiced
Repair • Chane Lacy
Created: Sep 3, 2025 • Closed: Sep 8, 2025
WO-01301073 Invoiced
Repair • Chane Lacy
Created: Sep 3, 2025 • Closed: Sep 8, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.6 days stuck in "Scheduled"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 KKelch Cindy called me back to schedule for 9/8 between 11:30 and 12:30 pm. Customer confirmed. Call logged on WO-01301070

9/3 KKelch called Cindy to schedule for 9/8 between 11:30 and 12:30 pm. Left VM, sent email. Call and email logged on WO-01301073

09/03/2025 SRobinson- Called Cindy Trevino, 1(346) 324-1768. Spoke with Cindy and gave her the WO# and advised a coordintor will be reaching out to schedule. 

🔧 Work Performed
9/8 CLacy I have evaluated and inspected this unit and have found the debris tray has moved past the hard stop. I have loosened the Foot section so i can lift the hard stop and move the debris tray and slide out under the hard stop. I have reassembled the foot section. The Debris tray now slides in and out as intended. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
Debris tray will not extend
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY WD Debris tray issue ADDITIONAL NOTES Office closes at 4:00 pm. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2844325 Item 647-001 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION BASIC PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Sep 3, 11:17 AM
Case Number: 00524143
Subject: Midmark Service Request Dispatch Authorization - WO-00100632
Status: Closed
📋
Work Order Created Sep 3, 2:18 PM
Work Order: WO-01301070
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Sep 3, 2:24 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
4 Technician Assigned Sep 3, 2:54 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-08T16:30:00.000+0000
⏳ 4.0 business days
⏱️
2x Labor Added Sep 8, 6:59 PM
Type: Labor
Status: Open
Qty: 0.75, 1
🚗
▶
2 Travel Added Sep 8, 7:06 PM
Travel Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 5d 4h
🏁
Status: Closed by Chane Lacy Sep 8, 7:19 PM
From: Completed
To: Closed
Duration in Previous: 12m
📄
▶
2 Status: Ready to Bill Sep 9, 1:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 14, 11:46 PM
Invoice Number: SM-240402

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📞
Case 00524143
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chane Lacy
Scheduled
Sep 8, 12:30 PM
Created
Sep 3, 2:18 PM
Invoice #
SM-240402

Work Details (3)

Name Type Status Qty Amount Date
WL-02929064 Labor Open 0.75 $0.00 Sep 8, 6:59 PM
WL-02929065 Labor Open 1 $110.00 Sep 8, 6:59 PM
WL-02929075 Travel Open 23 $110.00 Sep 8, 7:06 PM

Details